Custom Glass has been using Edgetech’s Super Spacer to future proof its products while consistently increasing volumes, but has also recently achieved Part 3 first time with the only warm edge product to be manufactured in the UK. Jeff Hooson, Managing Director of Custom Glass explains: “When Custom Glass was established 25 years ago it differentiated itself from the competition with outstanding customer service, including quick deliveries. We’ve grown substantially since then – we’re now manufacturing 2,500 units a day – but have stuck to our principles and still offer daily deliveries to customers. To ensure we can continue to offer this level of service despite our growth we need high performing products that ideally aid our productivity, which is exactly what Super Spacer gives us. As demand for Window Energy Ratings, and therefore gas filled sealed units continues to grow, it’s essential to provide high performance units. We weren’t happy to rely on substitution as a means of compliance because ultimately we are responsible for the units we sell – we believe the fact we passed Part 3 the first time of submitting units to test, demonstrates the level of product performance we promise our customers.
“As Custom Glass has grown, so too has its product portfolio. Starting out in the domestic sealed unit market, 40% of its products now go into the commercial sector. We have four lines in our factory – one dedicated to our high performing roof glass and shapes, one specialising in toughened units, another dedicated to decorative glass and our fourth specialising in our venetian blind units. We offer all different kinds of glass products such as self-cleaning, laminated, toughened and high performance low-e to name just a few. Market demand was a key driver in Custom Glass’s decision to invest in a semi automated Willian line to apply the Super Spacer technology, as more of its customers began to demand Super Spacer over other warm edge technologies they were using. Super Spacer is a great component to support our product range because it ticks all the boxes – it is easy to fabricate, improves the energy efficiency of a unit and is suitable for high volumes so future proofs our products while we grow.
“Custom Glass’ management team has a combined 150 years experience in the industry, so we know what works and what doesn’t with regards to products and the wider market, but we will continue to work in close partnership with our suppliers and customers to keep delivering what the market wants and needs.”