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Latest news from Edgetech UK.

Company Updates

New laboratory to accelerate Edgetech innovation

Warm-edge experts Edgetech are gearing up for future innovation with the opening of a new research laboratory.

Situated at the company’s Coventry headquarters, it’s been built to enable Edgetech to develop new products, assist customers in meeting accreditation and compliance requirements, and generally distribute technical expertise more widely throughout the company.

Thanks to parent company Quanex, Edgetech is already blessed with world-class testing facilities in Akron, Ohio – but this is the first time the firm has had the capacity to develop products independently in the UK.

“The demands placed on IGU manufacturers are growing all the time,” comments Technical Development Manager Gary Shoesmith.

“They’re caught in a squeeze between the increasingly stringent standards demanded of them by governments and regulators, and their customers and end-users wanting exceptional performance for ever-more competitive prices.

“On top of that, we’re seeing more and more volatility in the supply chain. Raw material prices have risen, sometimes quite substantially, in the wake of Brexit – and, most pressingly of all at the moment, the silicone shortage is causing headaches throughout the industry.

“At Edgetech, we take these issues extremely seriously – and now, thanks to the new laboratory, I’m spending a significant amount of time and resources on helping our customers respond.

“At the time of writing, I’m evaluating no less than five potential new products, capable of delivering the same outstanding performance the industry has come to expect from us, using materials that are more readily available.”

Managing Director Chris Alderson comments: “This is a major milestone for Edgetech – and with it, we’ll be able to help our customers face up to the challenges of the modern marketplace better than ever before.”

From spacer bars to football shirts: Edgetech sponsors Barwell FC

Warm-edge experts Edgetech are sponsoring a football club close to the hearts of one of its longest-standing customers.

David Laing isn’t just Managing Director of Cleartherm, one of the UK’s most respected IGU manufacturers – he’s also Chairman of Evo-Stik Southern Central Premier League side Barwell FC.

Founded in 1992 as a merger between Hinckley and Barwell Athletic, The Canaries finished ninth in 2017-2018, and have already got the 2018-2019 season off to a promising start with two wins and a 1-1 draw.

But regardless of how they perform this year, the team will at least look the part, with a new kit emblazoned with the Edgetech logo.

Edgetech Managing Director Chris Alderson explains the rationale behind supporting David’s footballing endeavours.

“Cleartherm are a hugely valued and long-standing Edgetech customer – they were one of the companies we marked a ten-year anniversary with last year while celebrating a decade of us manufacturing in the UK – and this is just a small way of saying thank you to David for all his support.

“We’re really pleased with how the branded shirts have come out – and we hope Barwell go on to have a fantastic season!”

David Laing commented: “I’m delighted that Edgetech have decided to support Barwell this season. The club is hugely important to me, and it’s a really kind gesture from a company I’ve loved working with for over a decade. It’s small things like this that make Edgetech such a pleasure to deal with.”

If you’re looking for a spacer bar supplier you can trust, please don’t hesitate to get in touch. www.edgetechig.co.uk

Quality you can trust, set apart by the Edgetech name

PR312___Edgetech_Head_of_Marketing_Charlotte_Mercer__1531474966_25150 (1)

A wide-ranging research project commissioned by warm-edge experts Edgetech has seen the company refresh its commitment to customers with a new mission statement.

Edgetech enlisted branding specialists Orb to conduct a thorough analysis of its relationship with its customers, and perceptions of the company in the market more generally.

Over dozens of interviews with customers and staff, Orb sought to build up a picture of what stands Edgetech out from the crowd.

The results have informed Edgetech’s strategy for the years ahead.

“As businesses, we often think we know our customers – but often, we don’t know them quite as well as we think,” comments Head of Marketing Charlotte Mercer.

“For example, we assumed that the key reasons customers continued to work with Edgetech would be very product-centric – and respondents were certainly very complimentary about Super Spacer and our other offerings.

“But actually, they were more focused on the standard of service they receive from us – the consistent product quality, the reliability, the technical support and so on. A comment that comes up more than once was the idea that we were ‘a safe pair of hands’.

“I know a lot of businesses are sceptical of this kind of exercise – but for us, it’s been hugely beneficial.

“It’s provided us with a fantastic opportunity to stop, reflect, and decide how we want to position ourselves in the months and years ahead – and even given us a clearer focus on who we are, what we do, and what makes us special.

“We’re leaders in the insulating glass spacer market, built on a legacy of customer trust and focused on building the future. We’re established, customer-driven, and innovative. And now we’ve got a new mission statement – we exist to create value by putting our customers first, delivering unrivalled performance, and doing the right thing.”

For more information on Edgetech’s range of spacers and to stay up-to-date with the latest developments from the company visit: www.edgetechig.co.uk

Promotions and appointments see warm edge pioneers gear up for growth

PR062 - New Staff PromotionNew staff and internal promotions are seeing warm edge spacer experts Edgetech gear up for the next phase in their ongoing growth.

Joining the internationally renowned firm’s senior team is Commercial Manager Brian Stewart, an experienced sourcing and procurement specialist.

Past roles have seen him deliver savings of more than £3m by effectively managing organisations’ direct and indirect costs including supply chain, contract negotiations and

more.

At Edgetech, he’ll be charged with overseeing all client-focused aspects of the business, including logistics and customer service.

“I’m delighted to be joining such an innovative and quality-focused business,” Brian commented. “Edgetech is an extremely lean and efficient organisation, giving us an excellent foundation to build on in the months and years ahead – but I’m confident that we can continue to control costs, priorities innovation, and offer our customers the very best quality products and service.”

Recent months have also seen two key promotions within the business. Long-serving staff member Ami Chana has been promoted to Warehouse Supervisor.

Ami was among the first employees hired to work on Edgetech’s manufacturing line back when the company first began making Super Spacer in the UK in 2007. Having experienced roles throughout the business, Ami has now been tasked with overseeing the company’s newly-opened warehouse facility.

Jason Blundred has been promoted to Operations Manager. Starting his Edgetech career as Maintenance Manager, Jason played an integral role in helping Edgetech establish the first UK warm edge spacer manufacturing facility back in 2007.

In his new role, he’ll continue to be responsible for the maintenance department, but will also begin overseeing the firm’s manufacturing capacity more generally.

Edgetech Managing Director Chris Alderson commented: “It’s a hugely exciting time for us here at Edgetech. We’ve invested extensively in new staff and facilities, as we strive to make buying from Edgetech an even better, easier experience. With such high-quality people on the team, we’re confident we can make our second-decade manufacturing in the UK even more successful than the first.”

Warm praise for warm edge experts Edgetech with Net Promoter Score

Chris Alderson, Edgetech UK Managing DirectorA recent customer survey revealed an impressive Net Promoter Score and saw glowing praise for market-leading spacer bar manufacturers Edgetech.

The Coventry business routinely approaches a random selection of clients taken from all spending brackets and to ask them a series of questions about their experiences dealing with Edgetech.

The company analyses the responses using a measurement system called Net Promoter Score, a management tool used to gauge the loyalty of a firm’s customer relationships. By taking the percentage of customers that rated the business 9 or 10 out of 10, and subtracting the percentage of customers that rated it 6 out of 10 or under, Edgetech was able to arrive at its total Net Promoter Score. NPS can be as low as −100 (everybody is a detractor) or as high as +100 (everybody is a promoter) with an NPS of +50 regarded as an excellent result.

Throughout the year, Edgetech’s Net Promoter Score didn’t once drop below +50 and peaked at +88, an achievement the team is keen to maintain and build on.

As well as measuring customers’ overall satisfaction with Edgetech, the survey also captures more detailed information about their relationship with the company.

In the most recent survey, 91% of respondents said Super Spacer accounted for between 76-100% of the warm edge units they produce. 97% said Edgetech engineers respond quickly to any technical queries that arise and all customers agreed that Edgetech’s territory sales managers are making a positive contribution to their business.

“We’re delighted by the results of the customer survey,” comments Managing Director Chris Alderson. “Our excellent Net Promoter Score is particularly encouraging – the average company scores just +10, while the highest-performing businesses usually register between +50 and +80. Our scores give us a fantastic base to build on as we strive to become even more customer-focused in the months and years ahead.”

Edgetech parent company Quanex names new Chief Operating Officer

PR409 - George Wilson, Quanex Chief Operating OfficerQuanex, multinational building products supplier and parent company of warm edge experts Edgetech, has promoted an experienced member of its senior team.

George Wilson has been named Quanex Chief Operating Officer, a new post designed to oversee the company’s US and international operations.

Prior to his promotion, George was President of the firm’s Insulating Glass Systems division – and it was in this capacity that he visited the UK back in July to help Edgetech celebrate ten years of manufacturing in Britain.

For 18 years before joining Quanex, George held operational and financial positions of increasing responsibility at Lauren International and Federal-Mogul. George holds a Master of Business Administration Degree from Indiana University and a Bachelor of Science degree from the University of Akron.

Bill Griffiths, Quanex Chief Executive Officer commented: “George’s promotion to Chief Operating Officer is a natural organisational move that compliments his strong operations background and will enable the company to move to the next level in the journey towards operational excellence.

“George will assume responsibility for the day-to-day operations of our businesses worldwide, which will allow me to focus more on broader strategic initiatives in an effort to further enhance and create shareholder value.”

Edgetech Managing Director Chris Alderson commented: “We’re delighted to hear of George’s promotion – it’s a fantastic move for Edgetech and for the Quanex Group more broadly, showing just how much progress the business is making internationally.

“Everyone at Edgetech wishes George all the best in his new role, and we look forward to continuing to work with him in his new capacity. We also look forward to working closer with Bob Daniels, previously President of the Homeshield division, who now takes up the position of President for Insulating Glass Systems.”

Edgetech gives a warm reception to returning R&D expert

PR278 - Gary Shoesmith, Edgetech Technical Development ManagerWarm edge pioneers Edgetech are welcoming the return of a key former member of senior staff after a three-year hiatus.

Gary Shoesmith served as Edgetech UK’s Director of Operations and Quality between 2008 and 2014, and now re-joins the organisation as Technical Development Manager.

Gary’s appointment significantly bolsters Edgetech’s local R&D capabilities. Working with Ohio-based R&D colleagues from US parent company Quanex Building Products, and reporting directly to Edgetech UK Managing Director Chris Alderson, Gary will be charged with spearheading a number of key projects aimed at further developing Edgetech’s already industry-leading product range.

Gary commented: “It’s been a great experience returning to Edgetech UK – the wonderful welcome I’ve received has made me feel right at home again, and the company’s commitment to continual investment in safety, quality, training and an expanded infrastructure was immediately clear upon my return.

“In a market that’s growing ever more competitive, differentiating yourself through innovation and an extensive range of unique, high-quality products is essential. It’s that innovation process that I’m here to resource and drive – and I’m confident that given our decades of expertise and well proven technology, we’ll be able to stay ahead of the field, to deliver even more value and choice to our customers.”

Chris Alderson, Edgetech UK Managing Director comments: “It really is excellent news that we now have Gary back with us. Our goal for the next ten years is to cement our position as the UK’s spacer supplier of choice, known for our commitment to continuous improvement and product innovation – and this appointment is an important part of facilitating that. Gary has been instrumental previously in bringing new products to market with Edgetech and we’re already benefitting from his knowledge. After a decade manufacturing in Coventry we’re on the cusp of another period of growth and advancement – making it a hugely exciting time for Edgetech and our customers.”

Founded in 1989, and today forming part of global building products group Quanex, Edgetech revolutionised the industry with the introduction of the game-changing Super Spacer flexible warm edge spacer bar. Currently celebrating a decade of manufacturing at its Coventry headquarters, Edgetech offers a comprehensive range of components for warm edge windows.

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