As creators of market-leading insulating glass spacer systems, at Edgetech we’ve always challenged ourselves to deliver more for our customers. Whether it’s creating products that exceed industry standards in thermal efficiency or enhance the production line to boost productivity, Edgetech creates and delivers the tools our customers need to excel. With this in mind, we have recently restructured all the functions that impact our daily customer service into our Customer Fulfilment team. We are now seeking a Customer Fulfilment Manager to drive this area forward. In this position you will be a crucial addition to the team, contributing to our goal of delivering excellent customer service.
About the role
The postholder will manage the UK Customer Fulfilment team; creating a professional customer-facing office team and co-ordinate all activities relating to the wider vision of delivering excellence in customer service.
Monday to Thursday 8.15am – 5.00pm
Friday 8.30am – 4.00pm
Holidays: 22 days per year plus 8 bank holidays
Bonus: Non-contractual and non-guaranteed company-wide bonus programme
Healthcare: You will be eligible to join the health care plan after successfully completing the probationary period
Working in a small team you will utilise both your management and customer services experience. Your excellent communication skills will be used daily due to the frequent interaction with customers and close-knit nature of the interconnecting teams within the Company.
With a hands-on approach, you will be comfortable moving between data entry one moment, through to managing key accounts or completing annual performance reviews.
You will be an individual who challenges, in a positive and constructive manner, and strives for continuous improvement.
In addition to your excellent leadership qualities, you will be personally driven to succeed and committed to achieving the best you can. Proactive and pragmatic you will be adaptable and flexible in your approach adding in some additional duties as and when required, all within the reasonable expectation and level of the role.
To review the full Job Description and Person Specification please click here
We welcome applications from those who meet the essential criteria associated with the role.
We may not be able to reply to every applicant but those successfully shortlisted will be contacted within 10 days of application.
Windows are everywhere. You find them in every climate, on every continent on earth – and if you want to make IGUs that can withstand whatever nature throws at them, the spacers you use need to be exceptional.
Thankfully, time and time again, warm-edge spacers have demonstrated outstanding performance, even in extreme temperatures.
Take our tried-and-tested Super Spacer, for example – currently celebrating thirty years of active service.
Subject to rigorous performance testing, Super Spacer has been shown to excel in temperatures from -40 to 85 degrees Celsius.
To put that in perspective: -40°c is a winter’s day in Antarctica. The highest temperature ever recorded – in Death Valley, California back in 1913 – was 56.7°c.
In other words, whether it’s the desert, the South Pole, or anywhere in between, Super Spacer is up to the task.
The Opus, Dubai – temperatures up to 49°c
One of the most spectacular projects to use Super Spacer happens to be in one of the hottest cities in the world – Dubai, where summer temperatures have been known to reach a roasting 49°c.
The Opus is a 21-storey tower, designed by celebrated Iraqi architect Zaha Hadid, that pushes physical and technological boundaries to achieve its extraordinary melting ice-cube shape.
It’s got a 6,000 square-metre flowing glass façade, and its central ‘void’ section consists of 4,554 irregularly-shaped IGUs, the vast majority of which were completely unique.
And if all that wasn’t a big enough challenge for its designers, they had the often intense heat to contend with.
In hot climates, a warm-edge spacer has to work particularly hard to hermetically seal the space between the panes. The constant expanding and contracting of the glass as temperatures rise and fall create constant force.
That means only a spacer as strong and reliable as Super Spacer was up to the task.
Gostiny Dvor, Moscow – temperatures as low as -42°c
And at the other end of the spectrum, Super Spacer played a critical role in the installation of a breath-taking glass roof on a historic shopping complex in chilly Moscow.
At the time it was built, it was the largest self-supporting glass roof in Europe – and had been ingeniously designed to cope with the Russian capital’s heavy winter snowfall.
The roof’s glass panels radiate heat – up to 65°c if necessary – allowing them to melt the snow!
Super Spacer’s flexible design was crucial to making this complex process work. Its shape-memory means that even when subject to the weight of heavy snow, or the heat produced to melt that snow, an IGU made with Super Spacer always returns to its original shape when those forces decrease.
Exceptional performance – whatever the weather
Edgetech’s warm-edge technology offers exceptional performance whatever the weather. If you’d like to learn more, don’t hesitate to contact us.
Edgetech’s world-renowned Super Spacer has helped make one of the world’s tallest wooden buildings a beacon of energy efficiency.
HoHo Wien, located in Vienna’s 22nd district, is a modern marvel of timber and state-of-the art technology.
The 82-metre, 24-storey structure was the vision of architects Rudiger Lainer + Partner, designed to offer a visually distinctive and outstandingly sustainable space for hotels, restaurants, offices, apartments and more.
The building’s 1,100 triple-glazed units all incorporate Edgetech’s Super Spacer T-Spacer, allowing them to achieve U values of just 0.5, and helping the building save 2,800 tonnes in carbon emissions compared to a more conventional structure of the same size.
The building itself is a wood-concrete hybrid construction. The interior consists of a solid reinforced concrete core containing staircases, elevators and supply shafts, and prefabricated solid wood structures are arranged around it. The wall and ceiling elements made of spruce wood remain unclad to retain their natural character.
Its exceptional environmental performance has seen the project receive two highly prestigious accolades – a gold LEED certification, and a gold award from the Austrian Sustainable Building Council.
“We were delighted to be involved in such a fantastic, forward-thinking project”, comments Edgetech Managing Director Chris Alderson.
“Pair Super Spacer’s exceptional energy efficiency with an ingeniously-designed, sustainably-constructed landmark like HoHo Wien, and you’ve got a template for the architecture of the future.
“We hope to work on many more developments as ground-breaking and ambitious as this one in years to come!”
For more information please call + 44 (0) 2476 639931 or visit www.edgetechig.co.uk
Warm-edge experts Edgetech have won the National Fenestration Awards’ Spacer Bar Manufacturer category with a staggering 91.5% of the vote!
Held annually, the National Fenestration Awards is the UK glazing industry’s only democratic award scheme, inviting thousands of installers, fabricators and other industry professionals from across the country to vote for the best British glazing has to offer.
Not only did over 90% of voters choose Edgetech as their Spacer Bar Manufacturer of the Year, but Edgetech’s Edgetherm RS rigid spacer came joint third in the New Product category – a great achievement for a product that’s only recently been announced.
It’s the icing on the cake for the Coventry firm, after a 2019 that’s seen it develop a raft of new products, and mark thirty years of its flagship Super Spacer.
Managing Director Chris Alderson comments: “It’s always hugely gratifying to win an award – but not much beats winning one that’s voted on by hundreds of customers, colleagues and friends throughout the industry.
“Sincere thanks to everyone who took the time to vote for us – it’s made for a great end to a fantastic year for us.
“We’re not going to get complacent though. In 2020, we’re going to strive to do even better across the board – and are looking forward to launching some ground-breaking new innovations in the months ahead.”
For more information please visit: www.edgetechig.co.uk.
When Alan first joined the firm back in 2008, warm-edge technology was still in its infancy in the UK.
Over the decade that followed, he was an integral part of the team that helped popularise it – to the extent that now, in 2019, warm-edge has firmly established itself in the mainstream.
Overseeing the company’s UK sales activity, Alan has helped hundreds of IGU manufacturers increase quality, efficiency, and enjoy sustainable, profitable growth.
He was also at the forefront of Edgetech’s ground-breaking ‘Journey to C’ roadshow tour in 2010, that helped establish window energy ratings and eased the way for fabricators and installers to achieve them.
Last year, Alan received the inaugural Heart of the Industry prize at the National Fenestration Awards, where judges praised him for his ‘dedicated and long-standing service to the UK fenestration sector’.
Edgetech Managing Director Chris Alderson comments:
“We want to thank Alan for all his hard work and commitment over the last ten years, and we’ve been pleased to support him in return over the last 2-3 years.
“He’s hugely passionate, knowledgeable, and has been a fantastic ambassador for Edgetech. His day-to-day involvement and unique sense of humour will be greatly missed!
“He’s well-liked and respected throughout the industry, and we look forward to hopefully continuing to work closely with him. We wish him all the best in the next phase of his life and career.”
Alan Fielder comments:
“My time at Edgetech has been an absolute blast, and I would like to thank my colleagues past and present, our wonderful customers and our worthy competitors for their sterling contributions to a very enjoyable journey – it’s been something of a privilege.
“I would hope that anyone who has had dealings with me in any capacity will have found me fair and honest, and felt they were treated the way I would like to be treated.
“Moving forward, I would like to think that my knowledge and experience of window and door systems, fabrication, installation, insulating glass, sales and marketing may be of value to folk in the UK fenestration industry, and would certainly consider a few days per week consultancy if the right things come along.
“My wife Susan and I have been planning a permanent move to our little house on the beach on our beloved Isle of Wight for some time now, and in 2020 we’ll be looking to make that a reality. I also have a small collection of quite interesting guitars, so it might be an idea to learn how to play one of them!”
For more information please visit: www.edgetechig.co.uk.
Mikron® will add 10 new state-of-the-art extrusion lines from Extrunet, improving operations to better support customer demand.
HOUSTON, Sept. 17, 2019 (NYSE: NX) – Quanex Building Products has announced a major investment in its Mikron® brand of uPVC window and door profiles in the form of new, state-of-the-art extrusion equipment at its Kent, Washington, facility.
The advanced manufacturing lines are sourced from Extrunet, an Austria-based company specializing in industry-leading extrusion technology. Quanex anticipates that the new lines will be fully operational by early 2020. Once complete, this facility will be one of the most advanced extrusion operations in North America.
“We’re making this investment because we fully believe in Mikron® and its continued success,” said Bob Daniels, president, North American Fenestration, Quanex Building Products. “By driving new efficiency in our manufacturing capabilities, our customers will experience the benefits firsthand in the form of improved production stability and overall customer experience.”
The new lines are fully digitized, enabling the production team’s unprecedented insight into relevant data and analytics to help drive manufacturing efficiencies at every level. Quanex will continuously pursue Industry 4.0 manufacturing strategies that this new equipment enables.
Quanex has already seen and experienced the benefits from Extrunet equipment and the company’s expertise and support as a supplier. HL Plastics, a Quanex company and manufacturer of Liniar-brand PVC windows and doors in the United Kingdom, utilizes advanced Extrunet lines at its award-winning Derbyshire plant.
“This is also an investment in our people,” Daniels continued. “The new equipment will be first and foremost safer, easier to work with, featuring cleaner, quieter and more sustainable operations for an improved plant floor environment.”
The investment is made in conjunction with the formation of Quanex’s North American Fenestration Group, which unites each of its trusted brands, including Mikron®, Homeshield® and IG Systems, to meet the needs of fenestration professionals everywhere.
Learn more about Mikron® at GlassBuild 2019 at Booth #2517, or visit www.quanex.com.
Edgetech are sad to announce the death of Michael Glover, the company’s founder.
Michael started Edgetech back in 1987, and was one of the key creative drivers behind what would become the company’s flagship product – Super Spacer.
Super Spacer, the pioneering warm-edge spacer, went on to help transform world glazing, and has been fitted in tens of millions of windows all around the world.
In 1989, Edgetech became part of Lauren International, but Michael remained intimately involved in the business. In 2011, the company was bought by Quanex Building Products.
Michael leaves behind an amazing legacy of innovation, and a vision that’s helped shape the fenestration industry into what it is today.
Kevin E. Gray, CEO of Lauren International and former Edgetech president comments:
“Michael was first a family man who was full of kindness, and second an entrepreneur who was always looking for new solutions to old challenges.
“It was an honour to have worked with him for many years and to watch his vision become a reality. My condolences go out to Michael’s family, colleagues and many friends. He will be missed.”
Erin Johnson, marketing director for Quanex, also commented:
“Michael was the visionary behind Edgetech and Super Spacer, and his legacy lives on today through his family and through his contributions to creating higher-performing building products.
“After 30-plus years in the field, his invention is still making a tremendous impact in homes and buildings around the globe. On behalf of Quanex and all of us who knew and worked with Michael, our thoughts are with his family and friends.”
It’s a pub crawl with a difference – it takes place in broad daylight and there’s a 7-mile cycle involved.
Over nearly a decade, the Retro Run has raised thousands of pounds for deserving West Midlands charities.
And this year, as on many previous occasions, Edgetech’s Northern Regional Manager Karl Jones was one of the hardy cyclists taking part.
What began back in 2011 as a nostalgic bike ride for twelve friends has since ballooned into an annual event involving more than 200 riders, beginning and ending at the Nailers Arms in Bournheath, Bromsgrove, and passing three other pubs on route.
In the past, the Retro Run has supported the Birmingham Children’s Hospice, Acorns Children’s Hospice and MacMillan Cancer Support among other extremely worthy causes.
This year, however, the organisers’ chosen charity was the Dodford Children’s Holiday Farm, which, since 1950, has provided farmyard getaways for disadvantaged and disabled children.
At the time of writing, the event has raised over £8,000 for the charity, £5,700 of that from Just Giving alone.
As well as riding the route himself, Edgetech supported Karl to contribute a special prize for the fundraising raffle.
He requisitioned an Edgetech-branded presentation box from the company’s marketing department then filled it with the kind of tools and accessories that any cycling buff would love.
Kelly Broadfield, Manager at the Dodford Children’s Holiday Farm, commented: “We are so happy the Retro Run decided to support the charity, and I would like to thank the organisers and everyone who took part, donated raffle prizes or bought tickets.”
The event’s Just Giving page is still active, and if anyone would like to contribute, they can do so by visiting https://www.justgiving.com/fundraising/retrorun9.
An intuitive new online ordering system is set to make it easier than ever to buy from Edgetech.
Unveiled for the first time at May’s FIT Show, the platform allows IGU manufacturers to quickly and simply pick a product, input quantities, finalise an order and arrange deliveries with the click of a mouse.
The system will even remember a user’s last purchases, making repeat orders a breeze.
At the FIT Show, key Edgetech customers and others from across the industry were able to try it out, and feedback was very positive, as Managing Director Chris Alderson explains:
“At Edgetech, we’ve always striven to put our customers at the centre of everything we do. We want to offer the best products, backed with the best service, and to make it all as easy as possible for our customers to access.
“The new e-commerce system is designed to help us achieve the third of those objectives – making it simpler than ever for busy IGU manufacturers to place orders, and ensuring we have all the information we need to offer them a fantastic level of service.
“A huge amount of effort has gone on behind the scenes to bring e-commerce online, and I want to thank everyone here at Edgetech who’s worked on the project.
“But that work would count for nothing if our customers didn’t find the finished system easy to use. Thankfully, we had some very encouraging feedback from the people who trialled it on our stand at the FIT Show, and we’re hoping that many now go on to use it on a regular basis!”