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We’re hiring: Apply to be our new Customer Fulfilment Manager

As creators of market-leading insulating glass spacer systems, at Edgetech we’ve always challenged ourselves to deliver more for our customers. Whether it’s creating products that exceed industry standards in thermal efficiency or enhance the production line to boost productivity, Edgetech creates and delivers the tools our customers need to excel. With this in mind, we have recently restructured all the functions that impact our daily customer service into our Customer Fulfilment team. We are now seeking a Customer Fulfilment Manager to drive this area forward. In this position you will be a crucial addition to the team, contributing to our goal of delivering excellent customer service.

Edgetech Quanex staff on phone

About the role

The postholder will manage the UK Customer Fulfilment team; creating a professional customer-facing office team and co-ordinate all activities relating to the wider vision of delivering excellence in customer service.

Working hours:

Monday to Thursday   8.15am – 5.00pm

Friday   8.30am – 4.00pm

Holidays: 22 days per year plus 8 bank holidays

Pension: Auto-enrolment

Bonus: Non-contractual and non-guaranteed company-wide bonus programme

Healthcare: You will be eligible to join the health care plan after successfully completing the probationary period

The Person

Working in a small team you will utilise both your management and customer services experience.  Your excellent communication skills will be used daily due to the frequent interaction with customers and close-knit nature of the interconnecting teams within the Company.

With a hands-on approach, you will be comfortable moving between data entry one moment, through to managing key accounts or completing annual performance reviews.

You will be an individual who challenges, in a positive and constructive manner, and strives for continuous improvement.

In addition to your excellent leadership qualities, you will be personally driven to succeed and committed to achieving the best you can. Proactive and pragmatic you will be adaptable and flexible in your approach adding in some additional duties as and when required, all within the reasonable expectation and level of the role.

To review the full Job Description and Person Specification please click here

We welcome applications from those who meet the essential criteria associated with the role.

We may not be able to reply to every applicant but those successfully shortlisted will be contacted within 10 days of application.

To view a copy of our candidate privacy policy please click here

How does warm-edge perform in extreme temperatures?

Windows are everywhere. You find them in every climate, on every continent on earth – and if you want to make IGUs that can withstand whatever nature throws at them, the spacers you use need to be exceptional.

Thankfully, time and time again, warm-edge spacers have demonstrated outstanding performance, even in extreme temperatures.

Take our tried-and-tested Super Spacer, for example – currently celebrating thirty years of active service.

Subject to rigorous performance testing, Super Spacer has been shown to excel in temperatures from -40 to 85 degrees Celsius.

To put that in perspective: -40°c is a winter’s day in Antarctica. The highest temperature ever recorded – in Death Valley, California back in 1913 – was 56.7°c.

In other words, whether it’s the desert, the South Pole, or anywhere in between, Super Spacer is up to the task.

The Opus, Dubai – temperatures up to 49°c

One of the most spectacular projects to use Super Spacer happens to be in one of the hottest cities in the world – Dubai, where summer temperatures have been known to reach a roasting 49°c.

The Opus Super Spacer Project

The Opus is a 21-storey tower, designed by celebrated Iraqi architect Zaha Hadid, that pushes physical and technological boundaries to achieve its extraordinary melting ice-cube shape.

It’s got a 6,000 square-metre flowing glass façade, and its central ‘void’ section consists of 4,554 irregularly-shaped IGUs, the vast majority of which were completely unique.

And if all that wasn’t a big enough challenge for its designers, they had the often intense heat to contend with.

In hot climates, a warm-edge spacer has to work particularly hard to hermetically seal the space between the panes. The constant expanding and contracting of the glass as temperatures rise and fall create constant force.

That means only a spacer as strong and reliable as Super Spacer was up to the task.

Gostiny Dvor, Moscow – temperatures as low as -42°c

And at the other end of the spectrum, Super Spacer played a critical role in the installation of a breath-taking glass roof on a historic shopping complex in chilly Moscow.

At the time it was built, it was the largest self-supporting glass roof in Europe – and had been ingeniously designed to cope with the Russian capital’s heavy winter snowfall.

The roof’s glass panels radiate heat – up to 65°c if necessary – allowing them to melt the snow!

Super Spacer’s flexible design was crucial to making this complex process work. Its shape-memory means that even when subject to the weight of heavy snow, or the heat produced to melt that snow, an IGU made with Super Spacer always returns to its original shape when those forces decrease.

Exceptional performance – whatever the weather

Edgetech’s warm-edge technology offers exceptional performance whatever the weather. If you’d like to learn more, don’t hesitate to contact us.

 

Edgetech’s Super Spacer brings sustainability to one of the world’s tallest wooden buildings

Super Spacer on one of the world's tallest buildingsEdgetech’s world-renowned Super Spacer has helped make one of the world’s tallest wooden buildings a beacon of energy efficiency.

HoHo Wien, located in Vienna’s 22nd district, is a modern marvel of timber and state-of-the art technology.

The 82-metre, 24-storey structure was the vision of architects Rudiger Lainer + Partner, designed to offer a visually distinctive and outstandingly sustainable space for hotels, restaurants, offices, apartments and more.

The building’s 1,100 triple-glazed units all incorporate Edgetech’s Super Spacer T-Spacer, allowing them to achieve U values of just 0.5, and helping the building save 2,800 tonnes in carbon emissions compared to a more conventional structure of the same size.

The building itself is a wood-concrete hybrid construction. The interior consists of a solid reinforced concrete core containing staircases, elevators and supply shafts, and prefabricated solid wood structures are arranged around it. The wall and ceiling elements made of spruce wood remain unclad to retain their natural character.

Super Spacer on one of the world's tallest buildings

Its exceptional environmental performance has seen the project receive two highly prestigious accolades – a gold LEED certification, and a gold award from the Austrian Sustainable Building Council.

“We were delighted to be involved in such a fantastic, forward-thinking project”, comments Edgetech Managing Director Chris Alderson.

“Pair Super Spacer’s exceptional energy efficiency with an ingeniously-designed, sustainably-constructed landmark like HoHo Wien, and you’ve got a template for the architecture of the future.

“We hope to work on many more developments as ground-breaking and ambitious as this one in years to come!”

For more information please call + 44 (0) 2476 639931 or visit www.edgetechig.co.uk

Edgetech take the top spot with 91.5% of the vote

Edgetech NFA logo

Warm-edge experts Edgetech have won the National Fenestration Awards’ Spacer Bar Manufacturer category with a staggering 91.5% of the vote!

Held annually, the National Fenestration Awards is the UK glazing industry’s only democratic award scheme, inviting thousands of installers, fabricators and other industry professionals from across the country to vote for the best British glazing has to offer.

Not only did over 90% of voters choose Edgetech as their Spacer Bar Manufacturer of the Year, but Edgetech’s Edgetherm RS rigid spacer came joint third in the New Product category – a great achievement for a product that’s only recently been announced.

It’s the icing on the cake for the Coventry firm, after a 2019 that’s seen it develop a raft of new products, and mark thirty years of its flagship Super Spacer.

Managing Director Chris Alderson comments: “It’s always hugely gratifying to win an award – but not much beats winning one that’s voted on by hundreds of customers, colleagues and friends throughout the industry.

“Sincere thanks to everyone who took the time to vote for us – it’s made for a great end to a fantastic year for us.

“We’re not going to get complacent though. In 2020, we’re going to strive to do even better across the board – and are looking forward to launching some ground-breaking new innovations in the months ahead.”

For more information please visit: www.edgetechig.co.uk.

Edgetech marks passing of founder Michael Glover

Michael Glover

Edgetech are sad to announce the death of Michael Glover, the company’s founder.

Michael started Edgetech back in 1987, and was one of the key creative drivers behind what would become the company’s flagship product – Super Spacer.

Super Spacer, the pioneering warm-edge spacer, went on to help transform world glazing, and has been fitted in tens of millions of windows all around the world.

In 1989, Edgetech became part of Lauren International, but Michael remained intimately involved in the business. In 2011, the company was bought by Quanex Building Products.

Michael leaves behind an amazing legacy of innovation, and a vision that’s helped shape the fenestration industry into what it is today.

Kevin E. Gray, CEO of Lauren International and former Edgetech president comments:

“Michael was first a family man who was full of kindness, and second an entrepreneur who was always looking for new solutions to old challenges.

“It was an honour to have worked with him for many years and to watch his vision become a reality. My condolences go out to Michael’s family, colleagues and many friends. He will be missed.”

Erin Johnson, marketing director for Quanex, also commented:

“Michael was the visionary behind Edgetech and Super Spacer, and his legacy lives on today through his family and through his contributions to creating higher-performing building products.

“After 30-plus years in the field, his invention is still making a tremendous impact in homes and buildings around the globe. On behalf of Quanex and all of us who knew and worked with Michael, our thoughts are with his family and friends.”

Edgetech orders easier than ever thanks to new e-commerce system

Edgetech E-commerce

An intuitive new online ordering system is set to make it easier than ever to buy from Edgetech.

Unveiled for the first time at May’s FIT Show, the platform allows IGU manufacturers to quickly and simply pick a product, input quantities, finalise an order and arrange deliveries with the click of a mouse.

The system will even remember a user’s last purchases, making repeat orders a breeze.

At the FIT Show, key Edgetech customers and others from across the industry were able to try it out, and feedback was very positive, as Managing Director Chris Alderson explains:

“At Edgetech, we’ve always striven to put our customers at the centre of everything we do. We want to offer the best products, backed with the best service, and to make it all as easy as possible for our customers to access.

“The new e-commerce system is designed to help us achieve the third of those objectives – making it simpler than ever for busy IGU manufacturers to place orders, and ensuring we have all the information we need to offer them a fantastic level of service.

“A huge amount of effort has gone on behind the scenes to bring e-commerce online, and I want to thank everyone here at Edgetech who’s worked on the project.

“But that work would count for nothing if our customers didn’t find the finished system easy to use. Thankfully, we had some very encouraging feedback from the people who trialled it on our stand at the FIT Show, and we’re hoping that many now go on to use it on a regular basis!”

Everyone’s a winner at Edgetech’s action-packed FIT 2019

Edgetech at FIT ShowLast month’s FIT Show was a momentous one for warm-edge experts Edgetech, who used it to celebrate thirty years of a landmark product and introduce an innovative new rigid spacer bar.

At the company’s striking stand, located in the event’s dedicated VISIT Glass area, leading figures from across the industry gathered to mark the 30th anniversary of Super Spacer, the pioneering product that helped make warm-edge mainstream.

After a brief birthday presentation from Managing Director Chris Alderson, the assembled guests were then introduced to the company’s latest innovation.

What is Edgetherm RS?

Edgetherm RS is an ingenious rigid spacer designed to eradicate the PIB migration problems that commonly spoil the looks of many ageing IGUs.

Designed and tested in Coventry by Technical Development Manager Gary Shoesmith, the product is a step forward in rigid spacer bar technology, its unique design offering enhanced productivity, durability, thermal performance and aesthetics.

After the product launch was over, it was time for a toast – attendees scratched off the panels of specially-made Edgetech scratch cards to see if they’d won a free drink at the VISIT Glass Bar. Everyone was a winner!

Edgetech welcomed senior colleagues from all over the world to the NEC for the three-day event.

Johannes von Wenserski, Edgetech Europe’s Prokurist, was on hand to support his UK colleagues, and Joe Erb, the company’s highly experienced Commercial Projects Manager, flew in from America to give daily seminars on the changing landscape of architectural glass specification.

Edgetech was also joined by gas filling experts Inagas, who demonstrated their range of high-tech gas filling and Sparklike gas testing equipment.

“We were humbled and delighted by the support we received at this year’s show – not just from colleagues and customers, but the trade press and show-goers as a whole,” comments MD Chris Alderson.

“The reception Edgetherm RS received was great, and the feedback we got on our new e-commerce system, which we were demonstrating on the stand, was extremely encouraging too.

“A very heartfelt thanks to everyone who took the time to visit the stand. Our launches at the show were just a taster of our focus on innovation. We look forward to showing you more of what we’ve been working on over the coming months.”

For more information on Edgetherm RS and to stay up-to-date with Edgetech’s latest releases please visit: www.edgetechig.co.uk.

Super Spacer celebrates 30th birthday

Super Spacer's 30th birthday

What were you doing in 1989? Indiana Jones was in the cinemas, Madonna was in the charts – and in the slightly less day-glo world of fenestration, Super Spacer® was released to market.

Super Spacer wasn’t the first warm-edge spacer. They’ve been around for generations – as far back as 1865, in fact, American inventor Thomas D Stetson was patenting double-glazed windows that used wood or rope to separate glass panes.

But Super Spacer was the first foam warm-edge spacer – and it was only with its launch that the warm-edge concept in general really took off.

Rather than metal, Super Spacer was made with heat-insulating foam, over 950 times less conductive than aluminium, and significantly more productive for manufacturers.

 

Thirty years later, Super Spacer is still the leading foam warm-edge spacer on the market.

Companies around the world use it to complete ambitious architectural projects.

It’s recently been used in Dubai’s striking Museum of the Future, and in renovations to the Eiffel Tower – and, increasingly, to automate window production, and manufacture products that offer outstanding performance.

That’s because Super Spacer units can be manufactured in under twenty seconds. Even using our most basic, entry-level manual application tools, we’ve seen some people make a unit with it in under 15 seconds.

Upgrade to a fully-automated Super Spacer line, and the efficiency gains drastically increase. A nine-person line applying traditional rigid spacers can produce around 1,200 units every shift.

A high-speed automated Super Spacer line, by contrast, can produce 23.5% more units and requires just 3 employees to operate. In total, that equals savings of approximately £180,000 every year.

But that’s just the beginning of the potential benefits of switching to Super Spacer. Competitor products don’t just take longer to apply, they’re a lot more labour-intensive too.

Your average rigid spacer has to be cut into bar length form, made into a frame, have PIB applied and be filled with desiccant beads before it can be used.

With Super Spacer the between seven and nine processes that go into making an IGU the traditional way are cut to just three.

In an era of increasing skills shortages, Super Spacer is more relevant than ever, even three decades after its introduction.

That’s an astounding achievement. How many other products can you think of that are still helping their customers achieve optimal efficiency and performance thirty years after their launch?

That’s why, at this year’s FIT Show, we’ll be celebrating Super Spacer’s incredible career with a thirtieth birthday party at our stand on Tuesday evening. We hope to see you on stand C24 within the Visit Glass area to help us celebrate!

 

Edgetech goes the extra mile to support Senior Glass Systems

Edgetech team in action

Leading British IGU manufacturer Senior Glass Systems has praised Edgetech’s commitment to going the extra mile for its customers.

The Scarborough firm uses Edgetech’s highest performance Super Spacer product T-Spacer to offer exceptional product quality, outstanding thermal efficiency and speedy lead times to commercial customers nationwide.

But Edgetech’s expertise doesn’t stop at spacer, as Senior’s Managing Director Rebecca Castle explains:

“What we love about working with Edgetech is that they’re willing and able to support us across the board.

“They’re warm-edge experts – but they’ve got a huge amount of knowledge about all the other aspects of IGU manufacturing too.

“Tony Palmer, our key account manager at Edgetech, has thirty-five years’ experience in the field. He’s proved to be an extremely valuable source of support and advice over the years, on everything from specifically spacer-related processes like PIB application, to more general issues like gas-filling and unit testing.

“We’re also able to draw on the vast technical expertise of Edgetech’s Technical Development Manager, Gary Shoesmith, who’s always a huge help.”

Tony Palmer comments: “Doing the right thing has always been an integral part of the Edgetech ethos – and that means helping our customers however we can.

“We never say, “We’re just a spacer manufacturer, and that’s all we’ll support you with”. At Edgetech, we’re lucky enough to employ people with decades of expertise in all aspects of IGU manufacturing, and if any of us can help address an issue a customer is having, we’ll do it.

“A critical part of our three-step strategy for the years ahead is what we call ‘Customers at the Centre’. It’s our commitment to prioritising the needs of the IGU businesses we work with in everything we do – and as we implement it, we’re already seeing ways to further expand our market-leading support services.

“Senior Glass Systems is a fantastic IGU business, and it’s always a pleasure working with them!”

For more information please visit www.edgetechig.co.uk

Edgetech innovation the backbone of world’s most complex building

Museum of the future in Dubai

Dubai’s Museum of the Future is widely considered the most architecturally complex building in the world – and 36,000 metres of Edgetech’s Super Spacer® have played an integral role in taking it from blueprint stage to reality.

It’s set to be ‘an incubator for ideas, a driver for innovation, and a destination for inventors and entrepreneurs from all around the world’, says its creator, UAE Sheikh Mohammed bin Rashid Al Maktoum.

When it’s finished, the spectacular eye-shaped structure will house a permanent exhibition of the world’s most cutting-edge technology. It was only fitting that it took some of the world’s most cutting-edge technology to construct it, too.

A collaboration between architect Shaun Killa, engineers BuroHappold, BAM International and AFFAN Innovative Structures, the stunning building’s outer skin consists of 7,000 custom-made IGUs engineered into incredibly intricate calligraphy forms. This major design aspect features poetry from the prime minister about the future in Arabic.

And inside those units are more than 36,000 metres of Super Spacer® TriSeal™ Premium Plus.

“Even if you’ve planned curtain walling for decades, you always start from scratch on a project of this complexity,” comments Fernando Morante, AFFAN Technical Director.

“In the ten years since we first used Super Spacer to make free-form IGUs in Abu Dhabi’s Sheikh Zayed Mosque, we’ve had no problems whatsoever. That meant that, when it came to this even more ambitious project, Super Spacer was the go-to product.

“Its flexibility and outstanding all-round performance have let us go to the very limits of what’s technologically feasible. With a rigid spacer, that would be virtually impossible.”

Designed to enhance the performance of IGUs, Super Spacer TriSeal’s triple-seal design includes desiccated silicone foam, acrylic adhesive and a multilayer vapour barrier to offer outstanding performance. It’s been used in some of the world’s most striking and ambitious buildings, from Abu Dhabi’s stunning The Opus to the newly-renovated Eiffel Tower.

For more information on Super Spacer TriSeal or for further projects from around the world visit www.edgetechig.co.uk or call 02476 639931.

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