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Edgetech COVID-19 Update

Edgetech COVID-19 Update
13 May 2020

Further to our update on 30th April regarding our intention to work towards reopening customer services for order processing and deliveries week commencing 11th May, I am pleased to confirm the following increase in our service availability and contact details for each department:

Customer Services
The usual customer service channel of ordering is now open once again from 8.30am-5pm.
Deliveries are available daily for most products – please place your order by 2pm for next day delivery.
Collections can now be made from our Coventry office every morning, Monday-Friday – please place your order by 2pm the previous day so we can check stock and prepare it for dispatch.

Please use the following contact methods for placing or discussing orders:
Phone: 07515 576484
Email: ukorders@edgetechig.com

Our online ordering system is also available which may help you to enable your purchasing teams to work from home more ably. For more information on this or to have an online account set-up please contact Charlotte Mercer, Head of Marketing, on charlotte.mercer@edgetechig.com.

Accounts
Please contact our accounts team by email on: ukaccounts@edgetechig.com.

Area Managers
To discuss your account or for technical queries please contact Tony Palmer, Head of Sales, on:
Phone: 07738 800779
Email: tony.palmer@edgetechig.com

Production
We built up some stocks of product before the shutdown as contingency in the case of COVID-19 affecting our ability to manufacture. Initially we will be supplying orders from stock, but have put in place all safety measures to ensure our employees can return safely as soon as, depending on order volumes, we begin manufacturing again. We will be working to maintain our usual delivery standards but please be aware lead times and availability of products may be affected during this time.

We appreciate the positive way in which businesses have worked together in navigating our way through this crisis; let’s hope the country and our industry can continue to rebuild and grow even stronger once the worst has passed.

We’re delighted to be returning to some form of normality and want to reassure you that you have our full support, as always.

Stay safe,

Chris Alderson
Managing Director

COVID-19 Edgetech Shutdown Update

COVID-19 Edgetech Shutdown Update
14 April 2020

In light of the escalation in the government’s guidance regarding the COVID-19 situation, we took the decision on 24th March to temporarily shut down the business for 3 weeks so that our employees could all adhere to the government’s guidance not to attend work unless absolutely necessary.

We have been closely monitoring the government statements since then and, based on the expected continuation of the strict social distancing rules, we will not be manufacturing for a further period beyond originally communicated.

In order to support our customers who are still operating during this time, manufacturing important products for construction of NHS medical facilities etc, we will be servicing some limited orders on a collection only basis at specific times. To discuss placing an order for collection please contact Tony Palmer on tony.palmer@edgetechig.com or 07738 800779 as soon as possible. By putting this into place we are able to keep our employees safe while balancing the need to keep our customers running as they undertake their crucial work.

We are continuing to monitor the situation and we will communicate as soon as we are able to bring our employees safely back into the facility to restart manufacturing and when we are able to ship out orders again. All major service updates will be posted on our website so please bookmark www.edgetechig.co.uk.

I will hopefully have more positive news to share on my next update but until then, I hope you stay safe, look after yourselves and each other.

Kind Regards,

Chris Alderson
Managing Director

COVID-19 Edgetech Shutdown

In light of the escalation in the government’s guidance regarding the COVID-19 situation, we have taken the decision to temporarily shut down the business for 3 weeks from 25 March so that our employees can all adhere to the government’s guidance not to attend work unless absolutely necessary.

We have been closely monitoring the situation and advice over the past weeks and taking steps to keep our employees safe while balancing the need to keep service levels consistent for our customers. Our decision on this has not been made lightly but at this point, we believe that doing the right thing is now to close our business to keep our employees safe by enabling them to fully adhere to the government’s guidance not to attend work unless absolutely necessary.

We will continue monitoring the situation during this time and will review this decision during the third week, week commencing 13th April. We will then update our communication on how we will proceed based on government advice at that point. All major service updates will be posted on our website so please bookmark www.edgetechig.co.uk.

It is our sincere hope that if we stand behind the guidance as a nation it will help us to be able to return to normality at the earliest opportunity.

I hope you and your families stay safe and look forward to when we can put this unsettling time behind us.

Kind Regards,

Chris Alderson
Managing Director

If we’re going to hit net zero by 2050, we need a retrofit revolution

Edgetech Managing Director

A new study shows that homes in many European countries are three times as thermally efficient as Britain’s. Edgetech’s Chris Alderson argues it’s yet more evidence the UK needs a retrofit revolution.

Last year, Britain became the world’s first major economy to commit itself to going carbon neutral by 2050.

Now, new research has highlighted the scale of the challenge ahead of us if we’re going to achieve that extremely ambitious target.

A study of 80,000 homes by German tech firm tado GmbH found that British properties lose heat up to three times quicker than those in other European countries.

Researchers measured how much heat homes from each country lost over five hours when the temperature inside was 20°C, and the temperature outside was 0°C.

The average Norwegian home lost just 0.9°C. German homes lost just 1°C. Sweden, Denmark and Austria were close behind at 1.2°C.

But the average for British homes lagged far behind at 3°C.

Britain’s ageing homes

There won’t be a single, simple explanation for the gulf that separates homes here and those on the continent – but one key factor is likely to be the age of Britain’s housing stock.

According to a 2015 survey by the Department for Communities and Local Government, 20% of Britain’s houses were built before 1919, and 30% were built before the Second World War.

In Europe, it’s a different story. Huge swathes of the continent were destroyed in the War, which meant many towns and cities had to be rebuilt and went on to offer more modern standards of energy efficiency as a result.

While some parts of the UK underwent heavy bombing, our housing stock survived the six-year conflict relatively unscathed.

The race to decarbonise by 2050

But the reason those figures are so significant is that decarbonising UK homes is vital if we’ve got any chance of meeting that 2050 target.

Home energy accounts for around 20% of our total carbon emissions, with three-quarters of it produced by space and water heating – which would be enough to make thermal efficiency a key priority even on its own.

Thermal Imaging

But it’s made even more critical by the fact that other sectors of the economy are much harder to decarbonise – making big leaps in home thermal efficiency will be difficult, but nowhere near as hard as achieving the same in farming and aviation, for example.

So far, though, the government seems to be focusing on ensuring thermal efficiency in new-build properties, rather than existing ones.

From late 2019 through to February of this year, it ran a consultation, designed to help decide how Building Regulations change in light of the 2050 target.

At the time of writing, the government appears to favour a course of action that would cut the carbon output of UK new builds by 31% using solar panels, air-source heat pumps, and other high-tech solutions. The GGF voted to endorse those proposals earlier this year.

However, there also needs to be a major focus on retrofitting existing properties – and bringing them closer in line with the levels of thermal efficiency seen in Norway, Germany and elsewhere.

The retrofit revolution

We need to be clear about the scale of the challenge. Four out of five of the homes people will live in by 2050 have already been built.

Research by the Institution of Engineering & Technology and Nottingham Trent University estimates that around 26 million UK homes need retrofitting between now and 2050.

And as an industry and as a society more broadly, that means we need to be doing everything we can to make that happen. It’s an enormous challenge, but with enough commitment, it’s very possible.

In the Netherlands, they’ve been experimenting with a radical but highly successful approach they call Energiesprong – ‘energy leap’ in English.

Its proponents have calculated that although more costly in the short-term, it’s far more effective to comprehensively retrofit homes in one go, rather than doing it in fits and starts.

As part of the Energiesprong process, homes are able to achieve near carbon-neutrality with the installation of rooftop solar panels, and a highly thermal efficient external envelope.

The only catch – it costs around £60,000 per home.

Government has to lead the way

As an industry, there are steps we can take to help the UK achieve net-zero by 2050.

The widespread adoption of installation products like Trufit – our impregnated installation tape, which delivers much greater thermal efficiency than silicone – would have an impact.

So would selling the benefits of triple-glazing, ‘clever’ double-glazing and solar control glass.

But given the scale of the challenge, and the enormous costs involved, it’s clear that we’re never going to achieve that net-zero target without huge government investment.

The cost of a comprehensive retrofit is far beyond what most homeowners could afford – and without incentives, it seems highly unlikely that many would take those drastic steps even if they could swallow the cost.

In other words, we’ve all got a part to play in reaching net-zero – but the government has to take the lead.

For more information please call + 44 (0) 2476 639931 or visit www.edgetechig.co.uk

Online and in person, putting customers at the centre is Edgetech’s highest priority

Edgetech Charlotte

Edgetech’s Head of Marketing Charlotte Mercer explains how the warm edge pioneers are embracing technology to deliver outstanding customer service

The future of shopping is online.

Retail has already been rocked by the rise of Amazon and its equivalents, and we’ve seen household names suffer. Traditional retailers are more focused than ever on their online presences as a result.

The scale of the shift has been spectacular. In 2017 alone, internet-only sales increased by 15.9%. By August 2018, 18.2% of the UK’s retails sales were made online.

And it’s only going to accelerate in the decade ahead. Analysts GlobalData expect online shopping to increase 30% by 2024, while Retail Economics foresee it at least doubling in the next ten years.

24/7 functionality

Fenestration, and construction more generally, is in many ways a totally different world. Industry has tended to lag behind retail and the high street when it comes to embracing the digital revolution.

But it’s inevitable that people who are used to purchasing more and more online in their personal lives are going to want and expect that in business too.

And that, combined with a long-term commitment to making IGU manufacturers’ lives as convenient as possible, is why we’ve launched Edgetech’s very first e-commerce platform.

With our quick and intuitive online ordering system, our customers can now place orders in minutes, wherever they are, and whenever suits them best.

Alongside that 24/7 functionality, it lets you make repeat orders with the click of a button and track your purchase from initial order to dispatch and delivery.

Quantity-based savings are applied automatically, and, for larger orders, you can upload directly from Excel.

Complementing our online ordering system, we’ve also brought in electronic invoicing and electronic delivery tracking to make dealing with us as straightforward as possible – and to help drastically reduce the amount of paper we use. As a business, Edgetech is firmly committed to sustainability – after all Super Spacer has helped make millions of buildings all round the world more thermally efficient – and we’re constantly looking for ways to reduce our ecological impact.

Customer Fulfilment Team

With all that, our hope is to make our customers’ lives just that little bit easier. But while online is important, e-commerce isn’t something we’ve implemented in isolation. In fact, it’s part of a much bigger ongoing shift in how we operate at Edgetech.

Since 2016, we’ve been committed to putting the needs of our customers at the centre of everything we do. We’re examining every aspect of our business, and making radical changes to the way we work with one aim in mind – better meeting the needs of IGU manufacturers.

In the last twelve months, we’ve completely reorganised our admin and customer-facing teams to offer even better service.

All departments that are heavily involved with customers on a day-to-day basis have been merged to form a new Customer Fulfilment Team.

Our receipt of goods, customer service, production specialists and others are now based in the same office, allowing them to offer a much more agile, streamlined, joined-up service.

These reforms have had an immediately positive impact – shortly after they were implemented, we went two weeks without a single back order for the first time in more than twelve months!

Best-ever customer feedback

We’re also strongly focused on measuring customer service – and we’re delighted to say recent surveys have returned the most positive results we’ve ever recorded.

We use the Net Promoter Score system for gauging customer satisfaction. Each quarter, we select forty customers at random and ask them how likely they are to recommend us on a scale of one to ten.

By subtracting the number of Detractors (people who give us six out of ten or less) from the number of Promoters (nine out of ten or above), you’re left with a total Net Promoter Score, which is used to measure overall customer satisfaction.

Our NPS scores have been steadily climbing over the last year – from 47 in July 2018 to 62 in November 2018 (a score of 50 is regarded as excellent).

In Q1 of last year, however, the company achieved 94 – the best result in Edgetech’s history, and probably one of the best NPS scores ever recorded!

That tells us we’re going in the right direction – but we’re not complacent. Whether it’s online or in person, we’ll continue striving to put customers at the centre until we can say with confidence that we’re the most customer-focused business in our industry.

We’re hiring: Apply to be our new Customer Fulfilment Manager

As creators of market-leading insulating glass spacer systems, at Edgetech we’ve always challenged ourselves to deliver more for our customers. Whether it’s creating products that exceed industry standards in thermal efficiency or enhance the production line to boost productivity, Edgetech creates and delivers the tools our customers need to excel. With this in mind, we have recently restructured all the functions that impact our daily customer service into our Customer Fulfilment team. We are now seeking a Customer Fulfilment Manager to drive this area forward. In this position you will be a crucial addition to the team, contributing to our goal of delivering excellent customer service.

Edgetech Quanex staff on phone

About the role

The postholder will manage the UK Customer Fulfilment team; creating a professional customer-facing office team and co-ordinate all activities relating to the wider vision of delivering excellence in customer service.

Working hours:

Monday to Thursday   8.15am – 5.00pm

Friday   8.30am – 4.00pm

Holidays: 22 days per year plus 8 bank holidays

Pension: Auto-enrolment

Bonus: Non-contractual and non-guaranteed company-wide bonus programme

Healthcare: You will be eligible to join the health care plan after successfully completing the probationary period

The Person

Working in a small team you will utilise both your management and customer services experience.  Your excellent communication skills will be used daily due to the frequent interaction with customers and close-knit nature of the interconnecting teams within the Company.

With a hands-on approach, you will be comfortable moving between data entry one moment, through to managing key accounts or completing annual performance reviews.

You will be an individual who challenges, in a positive and constructive manner, and strives for continuous improvement.

In addition to your excellent leadership qualities, you will be personally driven to succeed and committed to achieving the best you can. Proactive and pragmatic you will be adaptable and flexible in your approach adding in some additional duties as and when required, all within the reasonable expectation and level of the role.

To review the full Job Description and Person Specification please click here

We welcome applications from those who meet the essential criteria associated with the role.

We may not be able to reply to every applicant but those successfully shortlisted will be contacted within 10 days of application.

To view a copy of our candidate privacy policy please click here

How does warm-edge perform in extreme temperatures?

Windows are everywhere. You find them in every climate, on every continent on earth – and if you want to make IGUs that can withstand whatever nature throws at them, the spacers you use need to be exceptional.

Thankfully, time and time again, warm-edge spacers have demonstrated outstanding performance, even in extreme temperatures.

Take our tried-and-tested Super Spacer, for example – currently celebrating thirty years of active service.

Subject to rigorous performance testing, Super Spacer has been shown to excel in temperatures from -40 to 85 degrees Celsius.

To put that in perspective: -40°c is a winter’s day in Antarctica. The highest temperature ever recorded – in Death Valley, California back in 1913 – was 56.7°c.

In other words, whether it’s the desert, the South Pole, or anywhere in between, Super Spacer is up to the task.

The Opus, Dubai – temperatures up to 49°c

One of the most spectacular projects to use Super Spacer happens to be in one of the hottest cities in the world – Dubai, where summer temperatures have been known to reach a roasting 49°c.

The Opus Super Spacer Project

The Opus is a 21-storey tower, designed by celebrated Iraqi architect Zaha Hadid, that pushes physical and technological boundaries to achieve its extraordinary melting ice-cube shape.

It’s got a 6,000 square-metre flowing glass façade, and its central ‘void’ section consists of 4,554 irregularly-shaped IGUs, the vast majority of which were completely unique.

And if all that wasn’t a big enough challenge for its designers, they had the often intense heat to contend with.

In hot climates, a warm-edge spacer has to work particularly hard to hermetically seal the space between the panes. The constant expanding and contracting of the glass as temperatures rise and fall create constant force.

That means only a spacer as strong and reliable as Super Spacer was up to the task.

Gostiny Dvor, Moscow – temperatures as low as -42°c

And at the other end of the spectrum, Super Spacer played a critical role in the installation of a breath-taking glass roof on a historic shopping complex in chilly Moscow.

At the time it was built, it was the largest self-supporting glass roof in Europe – and had been ingeniously designed to cope with the Russian capital’s heavy winter snowfall.

The roof’s glass panels radiate heat – up to 65°c if necessary – allowing them to melt the snow!

Super Spacer’s flexible design was crucial to making this complex process work. Its shape-memory means that even when subject to the weight of heavy snow, or the heat produced to melt that snow, an IGU made with Super Spacer always returns to its original shape when those forces decrease.

Exceptional performance – whatever the weather

Edgetech’s warm-edge technology offers exceptional performance whatever the weather. If you’d like to learn more, don’t hesitate to contact us.

 

Edgetech’s Super Spacer brings sustainability to one of the world’s tallest wooden buildings

Super Spacer on one of the world's tallest buildingsEdgetech’s world-renowned Super Spacer has helped make one of the world’s tallest wooden buildings a beacon of energy efficiency.

HoHo Wien, located in Vienna’s 22nd district, is a modern marvel of timber and state-of-the art technology.

The 82-metre, 24-storey structure was the vision of architects Rudiger Lainer + Partner, designed to offer a visually distinctive and outstandingly sustainable space for hotels, restaurants, offices, apartments and more.

The building’s 1,100 triple-glazed units all incorporate Edgetech’s Super Spacer T-Spacer, allowing them to achieve U values of just 0.5, and helping the building save 2,800 tonnes in carbon emissions compared to a more conventional structure of the same size.

The building itself is a wood-concrete hybrid construction. The interior consists of a solid reinforced concrete core containing staircases, elevators and supply shafts, and prefabricated solid wood structures are arranged around it. The wall and ceiling elements made of spruce wood remain unclad to retain their natural character.

Super Spacer on one of the world's tallest buildings

Its exceptional environmental performance has seen the project receive two highly prestigious accolades – a gold LEED certification, and a gold award from the Austrian Sustainable Building Council.

“We were delighted to be involved in such a fantastic, forward-thinking project”, comments Edgetech Managing Director Chris Alderson.

“Pair Super Spacer’s exceptional energy efficiency with an ingeniously-designed, sustainably-constructed landmark like HoHo Wien, and you’ve got a template for the architecture of the future.

“We hope to work on many more developments as ground-breaking and ambitious as this one in years to come!”

For more information please call + 44 (0) 2476 639931 or visit www.edgetechig.co.uk

Edgetech take the top spot with 91.5% of the vote

Edgetech NFA logo

Warm-edge experts Edgetech have won the National Fenestration Awards’ Spacer Bar Manufacturer category with a staggering 91.5% of the vote!

Held annually, the National Fenestration Awards is the UK glazing industry’s only democratic award scheme, inviting thousands of installers, fabricators and other industry professionals from across the country to vote for the best British glazing has to offer.

Not only did over 90% of voters choose Edgetech as their Spacer Bar Manufacturer of the Year, but Edgetech’s Edgetherm RS rigid spacer came joint third in the New Product category – a great achievement for a product that’s only recently been announced.

It’s the icing on the cake for the Coventry firm, after a 2019 that’s seen it develop a raft of new products, and mark thirty years of its flagship Super Spacer.

Managing Director Chris Alderson comments: “It’s always hugely gratifying to win an award – but not much beats winning one that’s voted on by hundreds of customers, colleagues and friends throughout the industry.

“Sincere thanks to everyone who took the time to vote for us – it’s made for a great end to a fantastic year for us.

“We’re not going to get complacent though. In 2020, we’re going to strive to do even better across the board – and are looking forward to launching some ground-breaking new innovations in the months ahead.”

For more information please visit: www.edgetechig.co.uk.

Edgetech marks passing of founder Michael Glover

Michael Glover

Edgetech are sad to announce the death of Michael Glover, the company’s founder.

Michael started Edgetech back in 1987, and was one of the key creative drivers behind what would become the company’s flagship product – Super Spacer.

Super Spacer, the pioneering warm-edge spacer, went on to help transform world glazing, and has been fitted in tens of millions of windows all around the world.

In 1989, Edgetech became part of Lauren International, but Michael remained intimately involved in the business. In 2011, the company was bought by Quanex Building Products.

Michael leaves behind an amazing legacy of innovation, and a vision that’s helped shape the fenestration industry into what it is today.

Kevin E. Gray, CEO of Lauren International and former Edgetech president comments:

“Michael was first a family man who was full of kindness, and second an entrepreneur who was always looking for new solutions to old challenges.

“It was an honour to have worked with him for many years and to watch his vision become a reality. My condolences go out to Michael’s family, colleagues and many friends. He will be missed.”

Erin Johnson, marketing director for Quanex, also commented:

“Michael was the visionary behind Edgetech and Super Spacer, and his legacy lives on today through his family and through his contributions to creating higher-performing building products.

“After 30-plus years in the field, his invention is still making a tremendous impact in homes and buildings around the globe. On behalf of Quanex and all of us who knew and worked with Michael, our thoughts are with his family and friends.”

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