Warm-edge experts Edgetech are sponsoring a football club close to the hearts of one of its longest-standing customers.
David Laing isn’t just Managing Director of Cleartherm, one of the UK’s most respected IGU manufacturers – he’s also Chairman of Evo-Stik Southern Central Premier League side Barwell FC.
Founded in 1992 as a merger between Hinckley and Barwell Athletic, The Canaries finished ninth in 2017-2018, and have already got the 2018-2019 season off to a promising start with two wins and a 1-1 draw.
But regardless of how they perform this year, the team will at least look the part, with a new kit emblazoned with the Edgetech logo.
Edgetech Managing Director Chris Alderson explains the rationale behind supporting David’s footballing endeavours.
“Cleartherm are a hugely valued and long-standing Edgetech customer – they were one of the companies we marked a ten-year anniversary with last year while celebrating a decade of us manufacturing in the UK – and this is just a small way of saying thank you to David for all his support.
“We’re really pleased with how the branded shirts have come out – and we hope Barwell go on to have a fantastic season!”
David Laing commented: “I’m delighted that Edgetech have decided to support Barwell this season. The club is hugely important to me, and it’s a really kind gesture from a company I’ve loved working with for over a decade. It’s small things like this that make Edgetech such a pleasure to deal with.”
If you’re looking for a spacer bar supplier you can trust, please don’t hesitate to get in touch. www.edgetechig.co.uk
A wide-ranging research project commissioned by warm-edge experts Edgetech has seen the company refresh its commitment to customers with a new mission statement.
Edgetech enlisted branding specialists Orb to conduct a thorough analysis of its relationship with its customers, and perceptions of the company in the market more generally.
Over dozens of interviews with customers and staff, Orb sought to build up a picture of what stands Edgetech out from the crowd.
The results have informed Edgetech’s strategy for the years ahead.
“As businesses, we often think we know our customers – but often, we don’t know them quite as well as we think,” comments Head of Marketing Charlotte Mercer.
“For example, we assumed that the key reasons customers continued to work with Edgetech would be very product-centric – and respondents were certainly very complimentary about Super Spacer and our other offerings.
“But actually, they were more focused on the standard of service they receive from us – the consistent product quality, the reliability, the technical support and so on. A comment that comes up more than once was the idea that we were ‘a safe pair of hands’.
“I know a lot of businesses are sceptical of this kind of exercise – but for us, it’s been hugely beneficial.
“It’s provided us with a fantastic opportunity to stop, reflect, and decide how we want to position ourselves in the months and years ahead – and even given us a clearer focus on who we are, what we do, and what makes us special.
“We’re leaders in the insulating glass spacer market, built on a legacy of customer trust and focused on building the future. We’re established, customer-driven, and innovative. And now we’ve got a new mission statement – we exist to create value by putting our customers first, delivering unrivalled performance, and doing the right thing.”
For more information on Edgetech’s range of spacers and to stay up-to-date with the latest developments from the company visit: www.edgetechig.co.uk
New staff and internal promotions are seeing warm edge spacer experts Edgetech gear up for the next phase in their ongoing growth.
Joining the internationally renowned firm’s senior team is Commercial Manager Brian Stewart, an experienced sourcing and procurement specialist.
Past roles have seen him deliver savings of more than £3m by effectively managing organisations’ direct and indirect costs including supply chain, contract negotiations and more.
At Edgetech, he’ll be charged with overseeing all client-focused aspects of the business, including logistics and customer service.
“I’m delighted to be joining such an innovative and quality-focused business,” Brian commented. “Edgetech is an extremely lean and efficient organisation, giving us an excellent foundation to build on in the months and years ahead – but I’m confident that we can continue to control costs, priorities innovation, and offer our customers the very best quality products and service.”
Recent months have also seen two key promotions within the business. Long-serving staff member Ami Chana has been promoted to Warehouse Supervisor.
Ami was among the first employees hired to work on Edgetech’s manufacturing line back when the company first began making Super Spacer in the UK in 2007. Having experienced roles throughout the business, Ami has now been tasked with overseeing the company’s newly-opened warehouse facility.
Jason Blundred has been promoted to Operations Manager. Starting his Edgetech career as Maintenance Manager, Jason played an integral role in helping Edgetech establish the first UK warm edge spacer manufacturing facility back in 2007.
In his new role, he’ll continue to be responsible for the maintenance department, but will also begin overseeing the firm’s manufacturing capacity more generally.
Edgetech Managing Director Chris Alderson commented: “It’s a hugely exciting time for us here at Edgetech. We’ve invested extensively in new staff and facilities, as we strive to make buying from Edgetech an even better, easier experience. With such high-quality people on the team, we’re confident we can make our second-decade manufacturing in the UK even more successful than the first.”
A recent customer survey revealed an impressive Net Promoter Score and saw glowing praise for market-leading spacer bar manufacturers Edgetech.
The Coventry business routinely approaches a random selection of clients taken from all spending brackets and to ask them a series of questions about their experiences dealing with Edgetech.
The company analyses the responses using a measurement system called Net Promoter Score, a management tool used to gauge the loyalty of a firm’s customer relationships. By taking the percentage of customers that rated the business 9 or 10 out of 10, and subtracting the percentage of customers that rated it 6 out of 10 or under, Edgetech was able to arrive at its total Net Promoter Score. NPS can be as low as −100 (everybody is a detractor) or as high as +100 (everybody is a promoter) with an NPS of +50 regarded as an excellent result.
Throughout the year, Edgetech’s Net Promoter Score didn’t once drop below +50 and peaked at +88, an achievement the team is keen to maintain and build on.
As well as measuring customers’ overall satisfaction with Edgetech, the survey also captures more detailed information about their relationship with the company.
In the most recent survey, 91% of respondents said Super Spacer accounted for between 76-100% of the warm edge units they produce. 97% said Edgetech engineers respond quickly to any technical queries that arise and all customers agreed that Edgetech’s territory sales managers are making a positive contribution to their business.
“We’re delighted by the results of the customer survey,” comments Managing Director Chris Alderson. “Our excellent Net Promoter Score is particularly encouraging – the average company scores just +10, while the highest-performing businesses usually register between +50 and +80. Our scores give us a fantastic base to build on as we strive to become even more customer-focused in the months and years ahead.”
Quanex, multinational building products supplier and parent company of warm edge experts Edgetech, has promoted an experienced member of its senior team.
George Wilson has been named Quanex Chief Operating Officer, a new post designed to oversee the company’s US and international operations.
Prior to his promotion, George was President of the firm’s Insulating Glass Systems division – and it was in this capacity that he visited the UK back in July to help Edgetech celebrate ten years of manufacturing in Britain.
For 18 years before joining Quanex, George held operational and financial positions of increasing responsibility at Lauren International and Federal-Mogul. George holds a Master of Business Administration Degree from Indiana University and a Bachelor of Science degree from the University of Akron.
Bill Griffiths, Quanex Chief Executive Officer commented: “George’s promotion to Chief Operating Officer is a natural organisational move that compliments his strong operations background and will enable the company to move to the next level in the journey towards operational excellence.
“George will assume responsibility for the day-to-day operations of our businesses worldwide, which will allow me to focus more on broader strategic initiatives in an effort to further enhance and create shareholder value.”
Edgetech Managing Director Chris Alderson commented: “We’re delighted to hear of George’s promotion – it’s a fantastic move for Edgetech and for the Quanex Group more broadly, showing just how much progress the business is making internationally.
“Everyone at Edgetech wishes George all the best in his new role, and we look forward to continuing to work with him in his new capacity. We also look forward to working closer with Bob Daniels, previously President of the Homeshield division, who now takes up the position of President for Insulating Glass Systems.”
Warm edge pioneers Edgetech are welcoming the return of a key former member of senior staff after a three-year hiatus.
Gary Shoesmith served as Edgetech UK’s Director of Operations and Quality between 2008 and 2014, and now re-joins the organisation as Technical Development Manager.
Gary’s appointment significantly bolsters Edgetech’s local R&D capabilities. Working with Ohio-based R&D colleagues from US parent company Quanex Building Products, and reporting directly to Edgetech UK Managing Director Chris Alderson, Gary will be charged with spearheading a number of key projects aimed at further developing Edgetech’s already industry-leading product range.
Gary commented: “It’s been a great experience returning to Edgetech UK – the wonderful welcome I’ve received has made me feel right at home again, and the company’s commitment to continual investment in safety, quality, training and an expanded infrastructure was immediately clear upon my return.
“In a market that’s growing ever more competitive, differentiating yourself through innovation and an extensive range of unique, high-quality products is essential. It’s that innovation process that I’m here to resource and drive – and I’m confident that given our decades of expertise and well proven technology, we’ll be able to stay ahead of the field, to deliver even more value and choice to our customers.”
Chris Alderson, Edgetech UK Managing Director comments: “It really is excellent news that we now have Gary back with us. Our goal for the next ten years is to cement our position as the UK’s spacer supplier of choice, known for our commitment to continuous improvement and product innovation – and this appointment is an important part of facilitating that. Gary has been instrumental previously in bringing new products to market with Edgetech and we’re already benefitting from his knowledge. After a decade manufacturing in Coventry we’re on the cusp of another period of growth and advancement – making it a hugely exciting time for Edgetech and our customers.”
Founded in 1989, and today forming part of global building products group Quanex, Edgetech revolutionised the industry with the introduction of the game-changing Super Spacer flexible warm edge spacer bar. Currently celebrating a decade of manufacturing at its Coventry headquarters, Edgetech offers a comprehensive range of components for warm edge windows.
As Key Account Manager, Tony looks after our customer accounts in Scotland and Northern England.
I joined Edgetech UK in November 2010, as part of the Field Sales Team. I was promoted to Key Account Manager in January 2017.
I look after key accounts in the North. My area is quite big – I cover Scotland, down to Liverpool, across the M62, and it also includes Nottingham, Leicester and Grantham. I’m the main contact for around 125 accounts, but covering such a large area doesn’t affect my flexibility to support my Edgetech colleagues in other areas.
How Does Your Role Support Customers?
Although I’m a sales representative, it’s not just about getting sales. At Edgetech, we offer a full support package to our customers.
My illustrious career in the industry began back in 1984 at Clayton Glass, when I worked as a window fabricator, I then moved across into glass production.
I have 26 years’ experience in glass processing having worked at some of the leading glass companies in the UK. Other industry partners I have worked for are Guardian Glass on the float line and Promac in machinery sales, so I have a good understanding of IGU manufacturing machinery.
My background helps me to support customers in a way that someone just selling a spacer bar couldn’t.
With my experience and understanding of the factory, I can advise on the layout of Insulated Glass Unit manufacturing lines and talk to customers about creating training programmes for IGU manufacturing.
One of our customers had quite an old-fashioned and inefficient IGU production line when I first went to talk to them. I managed to source a second-hand line and help them get it up and running with Super Spacer so that they could improve their manufacturing efficiency cost effectively.
The team and I are always on hand to support customers with any manufacturing questions they have. We all have loads of experience, so we can offer advice based on real experiences. It’s a great position to be in, because it’s not just about talking to the buying decision makers, it’s talking to the whole team, to make sure that customers are manufacturing as efficiently as possible.
It helps me to build a better relationship with customers and it gives them confidence that the Edgetech product they use does exactly what it says on the tin!
What Makes You Proud to Work at Edgetech & Quanex?
I’m proud to work at Edgetech & Quanex because it’s a business with strong core values that supports and adds value to the energy efficient window industry. I’m also proud to be a representative for a company that supplies good quality products into the marketplace.
Since I’ve been at Edgetech, there hasn’t been a day I’ve woken up and thought ‘Oh no, I’ve got to go to work’. I genuinely enjoy my job and I think that speaks volumes about Edgetech as an employer, the products we sell and the customers I work with.
Tony is An Asset to the Edgetech Team
Director of Sales and Marketing Alan Fielder says:
“Tony’s background in working with IGU manufacture makes him a real asset to the Edgetech team and for our customers. His promotion to Key Account Manager was really well-deserved – he’s a grafter and has shown dedication to his field sales role over the years.
“With such an understanding of glass production, Tony can give advice on eradicating bottle-necks as well as better product choices. He makes a real difference to the businesses of our customers.”
Edgetech is celebrating a decade of manufacturing at its UK headquarters in Coventry.
Launched in 2007 after a £2.5m investment, the site became the UK’s first dedicated warm edge technology manufacturing facility, serving as Edgetech UK’s main base during a decade of rapid change.
In 2008, further investment saw the company double its capacity in response to surging sales, and, after three more years of impressive growth, Edgetech was acquired by billion-dollar building products giant Quanex. Soon after, Quanex merged Edgetech with their existing spacer company Truseal to become the largest warm edge manufacturer in the world, producing 300 million metres of spacer every year.
Now, established as the global experts in flexible spacer bar technology, Edgetech is marking both its factory’s tenth anniversary and a decade of phenomenal innovation and growth.
“We’re absolutely delighted to be celebrating ten years of manufacturing in Coventry,” commented Chris Alderson, Edgetech UK’s Managing Director. “In that time we’ve come a long way – launching some fantastic new products, and continuing to be the driving force for energy efficient glazing. Now though, we want to focus on what we do best – warm edge spacer bars.
“Thirty years on from when we launched Super Spacer, the world’s first flexible foam warm edge spacer bar, we still offer the best choice, the most versatility and the most outstanding performance of any manufacturer in the industry. From heritage to high rise, flexible to rigid, we manufacture best-in-class products to suit every context and application – and in the decade ahead, it’s our aim to make the world’s leading spacers even better.”
“We’ll be inviting friends throughout the industry to Coventry for an official 10-year anniversary event later in the year,” Chris concluded. “We can’t wait to mark everything we’ve achieved here in the past ten years, and look forward to sharing our vision of what the next ten will bring.”
As Director of Sales and Marketing for Edgetech, Alan oversees the UK sales activities and technical team to ensure that customers are making the most of their manufacturing.
I’ve been working at Edgetech as Director of Sales and Marketing since 2008.
My role is to oversee all sales activities and lead a fantastic team of professionals going into the competitive and dynamic marketplace that is the glazing industry.
My team’s main job is to make sure that we achieve results for us and for our IGU manufacturing customers.
How Does Edgetech Differentiate Itself From its Competitors?
Edgetech differentiates itself by being a genuinely innovative market leader.
Edgetech were trailblazers for the warm edge market in the UK. Through the years we have brought warm edge technology to the forefront of the industry agenda.
We led the conversation on energy efficient glazing, sponsoring the first WER seminar in 2006, organising the 2009 seminar ‘Energy Efficiency in Focus – Revisited’ and holding the nationwide series of ‘Journey to C’ workshops in 2010.
The most recent big event hosted by Edgetech was The Triple Glazing Question, in 2014 – which brought together leading decision makers and figures in the industry to talk about the latest issues and opportunities for glazing companies.
With our innovative approach to energy efficient glazing and manufacturing, we help our customers go forward in their marketplace. What we try to do is to be the right partner for our customers, to help them with what they are trying to achieve.
How Does the Edgetech Sales Team Support Customers?
The sales team is effectively the bridge between what we can do in terms of product and service provision and what our customers are trying to achieve in the market place.
We have a close relationship with customers so that we can keep ahead of the issues that they are facing in their everyday IGU manufacturing activity.
The sales team also keep customers in the know about what Edgetech is doing and thinking to help them with their manufacturing processes. Whether that’s ways to improve productivity in partnership with top machinery companies or giving them an extra support service from our technical team.
How Does the Edgetech Technical Team Support Customers?
We have a quality process audit regime to help customers make sure that they are on track in the ways they use Edgetech Super Spacer® products in terms of storage, housekeeping and how they keep their machinery running to the highest levels of productivity.
The guys are always on the end of the phone to answer questions and regularly visit our customers on site to help out with Super Spacer application training, automated machinery installation and technical problem solving.
It’s an all-round product support package for our customer’s IGU manufacturing activities.
What Makes You Proud to Work at Edgetech and Quanex?
I’m proud to be a Quanex employee because we are responsible both in terms of the way we behave in the marketplace, with our customers and the communities in which we operate.
As UK Financial Controller, Dominic’s role covers lots of departments at Edgetech. Here he talks about what he does and why he’s proud to work for Quanex.
I’ve been UK Financial Controller at Edgetech since 2015.
My Role as Financial Controller
Most people in financial roles don’t have the opportunity to get involved with other departments within a business, but my position at Edgetech is quite different. As well as my primary role of looking after the Finance department, I am also responsible for the material planning, customer service, IT and HR teams. This gives me a really good overview of Edgetech and the opportunity to have some really interesting conversations with our other experts, so we can make sure that customers are getting the best service from the whole team.
Customer Service at Edgetech
The customer service team is with our customers all the way through the buying process, so we can respond quickly to any questions they might have. We take orders from our IGU manufacturing customers for our growing range of energy efficient products, arrange delivery times with them and make sure that orders are delivered on time and in full.
Ensuring that Super Spacer® and our full range of IGU manufacturing components arrive when customers need them is something we pride ourselves on at Edgetech. As well as detailed risk assessment plans, covered by our ISO 9001:2015 accreditation, we have a global distribution network, so customers can be confident we can deliver.
Edgetech has expanded its product offering in recent years to now include all necessary components for IGU manufacture. We have added TruPlas, a rigid warm edge spacer, alongside our flagship Super Spacer flexible warm edge spacer product and also a full range of ancillaries. We’ve widened our offering further with the introduction of TruFit, the expanding foam edge tape, which gives window installation companies a better way to fit energy efficient windows.
As well as day-to-day customer service, we offer excellent support from our technical, sales and marketing departments, to help our customers keep things running smoothly.
There is plenty of experience and expertise in IGU manufacture and also about energy efficient glazing within the team, so if customers have any questions, we can always find the answer.
What Makes You Proud to Work at Edgetech & Quanex?
I like being a part of Quanex because it is a forward-thinking organisation that is always looking to grow. It means we have a strong emphasis on offering the best customer service and the financial backing from them to invest in the infrastructure and support systems to make this possible.
Edgetech is a good company to work for, and to deal with, because it is large enough to offer a broad product range, but small enough to offer a detailed, personal approach to every customer we help.
A Day in the Work Life of Dominic
As with so many positions here at Edgetech, it’s rare that two days are the same. Our day-to-day tasks depend on lots of factors. In addition to communicating with all our customers and suppliers regularly, we provide support to all areas the business. This ranges from analytical to professional advice, as well as project review and control, which enables the business to continue its sustainable growth, whilst maintaining the values of Quanex.
No matter what’s on the to-do list that day, the whole team at Edgetech works to maintain our strong relationships with customers and deliver top-quality products and service. This involves continuously improving our purchasing and production planning processes, as well as updating our IT infrastructure to support modern business needs. This helps us internally work as efficiently as possible but also ensures we continue to meet our customers’ expectations. Through supplier audits and internal process reviews we strive to deliver the highest quality in all aspects of our work.
As part of the management team in the UK I enjoy playing an active role in shaping how Edgetech serves customers now and into the future.