May 2020

Edgetech COVID-19 Update

Published on 13th May 2020

Edgetech COVID-19 Update
13 May 2020

Further to our update on 30th April regarding our intention to work towards reopening customer services for order processing and deliveries week commencing 11th May, I am pleased to confirm the following increase in our service availability and contact details for each department:

Customer Services
The usual customer service channel of ordering is now open once again from 8.30am-5pm.
Deliveries are available daily for most products – please place your order by 2pm for next day delivery.
Collections can now be made from our Coventry office every morning, Monday-Friday – please place your order by 2pm the previous day so we can check stock and prepare it for dispatch.

Please use the following contact methods for placing or discussing orders:
Phone: 07515 576484
Email: ukorders@edgetechig.com

Our online ordering system is also available which may help you to enable your purchasing teams to work from home more ably. For more information on this or to have an online account set-up please contact Charlotte Mercer, Head of Marketing, on charlotte.mercer@edgetechig.com.

Accounts
Please contact our accounts team by email on: ukaccounts@edgetechig.com.

Area Managers
To discuss your account or for technical queries please contact Tony Palmer, Head of Sales, on:
Phone: 07738 800779
Email: tony.palmer@edgetechig.com

Production
We built up some stocks of product before the shutdown as contingency in the case of COVID-19 affecting our ability to manufacture. Initially we will be supplying orders from stock, but have put in place all safety measures to ensure our employees can return safely as soon as, depending on order volumes, we begin manufacturing again. We will be working to maintain our usual delivery standards but please be aware lead times and availability of products may be affected during this time.

We appreciate the positive way in which businesses have worked together in navigating our way through this crisis; let’s hope the country and our industry can continue to rebuild and grow even stronger once the worst has passed.

We’re delighted to be returning to some form of normality and want to reassure you that you have our full support, as always.

Stay safe,

Chris Alderson
Managing Director

Edgetech COVID-19 Update for Customers

Published on 4th May 2020

Edgetech COVID-19 Update for Customers
4 May 2020

Further to our update on 8th April regarding the extension of our temporary shutdown of the business, I am pleased to confirm that we are working towards a reopening date of the sales office on 11th May with deliveries to restart later that week.

We have been using the time since we shutdown to work on a safe return plan, put stocks of PPE and sanitiser in place, implemented new working procedures and policies on strict social distancing – all so we can ensure the safety of our employees and customers when we begin to work.

We will be continuing our collection only basis orders on Thursday 7th May for important and urgent orders which has enabled us to successfully keep our customers operating through this time. If you would like to place an order for collection during that time please contact Tony Palmer on tony.palmer@edgetechig.com or 07738 800779 as soon as possible.

We built up some stocks of product before the shutdown as contingency in the case of COVID-19 affecting our ability to manufacture. Initially, we will be supplying orders from stock, and anticipate beginning manufacturing again towards the end of May, depending on order volumes. We will be working to maintain our usual delivery standards but please be aware lead times and availability of products that we outsource may be affected during this time.

Please do not hesitate to speak to me or Tony if you have any questions.

I am glad to be taking this step forwards knowing we can do so safely, and look forward to the time when we can return fully to normality.

Kind Regards,

Chris Alderson
Managing Director

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