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Edgetech expertise helps Hourglass go from strength to strength

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Innovative, reliable and widely respected, Hourglass is one of the UK’s leading glass manufacturers – and, over a seven-year partnership with warm-edge experts Edgetech, the firm’s market-leading products have gone from strength to strength.

A fully-automated Super Spacer line has allowed Hourglass to drastically streamline its manufacturing operation, and seen it become one of Edgetech’s biggest customers.

Founded in 1975, Hourglass began life making decorative glass. It expanded rapidly in the decades that followed, beginning to perform all its own bending, UV bonding, laminating, metal work and decorative finishes on-site, and completing work on projects as varied and prestigious as the Royal Barge, the Victoria and Albert Museum, the Tower of London and F1 team McLaren’s Technology Centre.

Today, the Gloucester-based business is able to offer one of the widest selections of bespoke glass products in the country – thanks in part to cutting-edge Edgetech innovation, as Claire Miller, Marketing Director of Hourglass parent group Customade Group, explains:

“Hourglass has built its business on a commitment to constantly pushing the boundaries of glass technology – and Edgetech has played a vital role in helping us sustain that.

“Super Spacer’s outstanding performance ensures our glass units offer market-leading thermal efficiency and structural strength – while Edgetech’s automation technology has allowed us to maintain quality even as we’ve significantly increased the numbers of units we produce. It’s more important to us now than ever before as we plan to grow our glass sales dramatically over the next few years, so strong mutually supportive trading relationships are at the top of our agenda.

“We’ve enjoyed a good relationship with Edgetech over the past seven years and look forward to seeing how it develops in the months and years ahead.”

Chris Alderson, Edgetech Managing Director, commented: “Hourglass is a classic example of success through innovation. Just like the Customade Group as a whole, which has helped put lantern roofs and domestic aluminium windows on the map, Hourglass is a pioneer in its field, and it’s been a pleasure to watch them expand and develop over the last seven years.

“For us, it’s a massive vote of confidence in Super Spacer and the Edgetech brand. When we’re the spacer manufacturer of choice for such a progressive, growing company, we know we must be doing something right. Here’s to the next seven years!”

For more information on Edgetech’s range of spacers and to stay up-to-date with the latest developments from the company visit: www.edgetechig.co.uk

For information on the Customade group product ranges visit www.customade.co.uk

Warm praise for warm edge experts Edgetech with Net Promoter Score

Chris Alderson, Edgetech UK Managing DirectorA recent customer survey revealed an impressive Net Promoter Score and saw glowing praise for market-leading spacer bar manufacturers Edgetech.

The Coventry business routinely approaches a random selection of clients taken from all spending brackets and to ask them a series of questions about their experiences dealing with Edgetech.

The company analyses the responses using a measurement system called Net Promoter Score, a management tool used to gauge the loyalty of a firm’s customer relationships. By taking the percentage of customers that rated the business 9 or 10 out of 10, and subtracting the percentage of customers that rated it 6 out of 10 or under, Edgetech was able to arrive at its total Net Promoter Score. NPS can be as low as −100 (everybody is a detractor) or as high as +100 (everybody is a promoter) with an NPS of +50 regarded as an excellent result.

Throughout the year, Edgetech’s Net Promoter Score didn’t once drop below +50 and peaked at +88, an achievement the team is keen to maintain and build on.

As well as measuring customers’ overall satisfaction with Edgetech, the survey also captures more detailed information about their relationship with the company.

In the most recent survey, 91% of respondents said Super Spacer accounted for between 76-100% of the warm edge units they produce. 97% said Edgetech engineers respond quickly to any technical queries that arise and all customers agreed that Edgetech’s territory sales managers are making a positive contribution to their business.

“We’re delighted by the results of the customer survey,” comments Managing Director Chris Alderson. “Our excellent Net Promoter Score is particularly encouraging – the average company scores just +10, while the highest-performing businesses usually register between +50 and +80. Our scores give us a fantastic base to build on as we strive to become even more customer-focused in the months and years ahead.”

Roof Maker reach new heights with Edgetech’s Super Spacer

PR537 - Chris Alderson, Edgetech Managing Director and Paul Mildenstein, Roof Maker CEORoof Maker, one of the UK’s leading rooflight manufacturer, is celebrating ten years of partnership with world-renowned warm edge experts Edgetech.

Roof Maker’s extensive product offering boasts exceptional thermal performance, robustness, user-friendliness and style, consisting of bespoke roof lights engineered to be best-in-class.

As consumer tastes have shifted, and demand for premium, high-performance glazing products has grown, the fast-growing firm has successfully positioned itself as the leading roof light supplier to the booming higher end of the market – something which arguably wouldn’t have been possible without support from Super Spacer, the pioneering flexible foam warm edge spacer from Edgetech.

PR537 - Roof Maker O-Lite Cross SectionCEO Paul Mildenstein commented: “At Roof Maker, we strive to challenge the idea that all rooflight products are the same.

“We all know that consumers are more discerning and demanding than ever. Today, they want it all – stunning aesthetics, exceptional performance and maximal user-friendliness.

“That’s why our products are triple-glazed as standard, and offer large expanses of glass to maximise natural light – but from a design point of view, that does present some challenges.

“The more glass a product has, the higher the risk of it losing heat and energy – which is what makes Edgetech’s Super Spacer such a vital part of every product we produce. With Edgetech’s help, our products can achieve the best thermal performance of any rooflight in the industry.

“What’s more, Super Spacer is a perfect fit for the more unconventional products we produce, too – like the circular O-Lite rooflight. Super Spacer’s flexibility means we can achieve outstanding thermal performance on a round product, without the need for the expensive and time-consuming bending that would be required with a rigid spacer.”

Edgetech Managing Director Chris Alderson commented: “At Edgetech, we’re never happier than when we’re helping industry-leading fabricators push the boundaries of product performance.

“For triple-glazed units, Super Spacer is ideal. The temperature within triple units, especially when used in roofs, can easily exceed the maximum required of volatile fog tests in current European standards.

With some spacers, this could create a problem – if they’re not compliant with higher international standards they could give off volatiles when overheated. But with Super Spacer, there’s no issue – we’ve successfully tested it from -40 to 85˚C, and it’s stood up to temperatures everywhere from Alaska to Dubai.

“It’s been fantastic watching Roof Maker’s phenomenal growth over the past decade – and we can’t wait to see where their dedication to innovation takes them in the next ten years.”

For more information on how Super Spacer’s flexibility can benefit you, call 02476 639931

Edgetech and Sternfenster hit the 1m mark

PR501 - Edgetech-Sternfenster Factory Product ShotMarket-leading fabricator Sternfenster are celebrating a major manufacturing milestone.

Over ten years of partnership with Edgetech, Sternfenster have produced over one million IG units using Super Spacer warm edge spacer technology.

Sternfenster, the Lincoln fabricator behind fast-growing installation business Starglaze, has built itself into one of the industry’s biggest and most respected brands through more than four decades of hard work and innovation.

Today, the firm supplies a comprehensive selection of uPVC windows and doors using Deceuninck’s 2500 and 2800 profile systems, and high-performance aluminium products from Smarts.

Manufactured to the highest standards at the firm’s 110,000 ft² factory in Lincoln, Sternfenster products deliver robust quality, stunning aesthetics, and, thanks in no small part to Edgetech’s market-leading Super Spacer, outstanding all-round performance.

“We’ve benefitted hugely from our relationship with Edgetech,” commented Sternfenster MD Mike Parczuk. “Super Spacer hasn’t just dramatically improved the thermal performance of the units we produced – it’s significantly upped our productivity and efficiency.

“Super Spacer doesn’t need to be cut into bar length form, it comes pre-dessicated, and it doesn’t need a PIB primary seal applied. Taken altogether, it’s helped revolutionise our manufacturing process, and helped us grow from strength to strength.

“Customers who join our approved installer network enjoy a host of benefits that give them the edge over the competition – and, thanks to Super Spacer, a level of market-leading thermal performance that helps them sell to increasingly energy-conscious end users.

“If you’re interested in learning more about the Sternfenster approved installer network, visit https://www.sternfenster.com/join-our-network/ today.”

Chris Alderson, Edgetech MD commented: “It’s fantastic to reach such a momentous milestone with Sternfenster. It’s been a privilege working with one of the most forward-thinking, quality-driven businesses in UK fenestration – and we look forward to working with them to reach the two million mark!”

 

Forty customers mark a decade with Edgetech

PR438 - Chris Alderson, Edgetech UK MD with Tina Moorhouse & Richard Oakes - Oakland GlassForty of Edgetech’s most valued customers are celebrating ten years of working with the Coventry-based warm edge experts.

As part of an event held earlier this year to mark a decade since Edgetech began manufacturing in the UK, the firm brought representatives from a number of long-standing customers to the stage to present them with a trophy commemorating their relationship.

A special video was also screened that saw Sales & Marketing Director Alan Fielder and Head of Marketing Charlotte Davies interview some of those customers, and learn more about how working with Edgetech has helped their business.

“Our relationship with Edgetech has been hugely beneficial to us,” commented Ian Sims of Double R Glass. “In the 1S9A6884fifteen years we’ve been working with them, we’ve never once considered switching to an alternative spacer.”

David Laing of Cleartherm commented: “When I saw a fully-automated line using Super Spacer for the first time, I saw the future. This was in the US in 2006, and at the time we were still running a semi-automated line back home. After seeing that, it wasn’t long before we had a fully-automated line ourselves – and we’ve never looked back.”

Kevin Wheatman of Hurst Plastics commented: “Over the last decade, Edgetech has established itself and Super Spacer as market leaders – and that’s been a massive help to us as a business. Customers know and respect the Edgetech brand, and that means they have more confidence in our products as a result.”

Edgetech Managing Director Chris Alderson commented: “At Edgetech, we strive to build lasting, mutually supportive relationships with our customers – and we’re extremely proud that we can count so many successful businesses as loyal, long-term clients.

“It was fantastic to be able to celebrate those partnerships, and demonstrate our commitment to maintaining and deepening them in the years ahead.”

Watch the full customer interview video below: 

 

https://www.youtube.com/watch?v=-cR8fsgZfhk

JWC Group Spots The Trends

JWC-Group-Spots-the-Bifold-TrendsEdgetech Super Spacer® customer JWC Group has seen big increases in the number of large units required for bi-folding and sliding doors.

Jim Churchill, Managing Director at JWC Group explains: “Thirty years’ experience in the industry has given me a good eye for spotting trends. The biggest one at the moment is bi-folding doors, the perfect solution for homeowners looking to improve their living areas by merging inside and outside spaces.

“By taking note of end-user trends, we can adapt our product range so it’s focussed on helping our installer customers meet homeowner demand.

“That’s why we started using Super Spacer six years ago. With Window Energy Ratings being so widespread, we needed a product that helped us to offer A-rated, warm edge windows that stand the test of time.

“Super Spacer is a high-specification product and the industry-leading guarantee is a massive bonus that we can give to customers. As well as offering thermal efficiency, Super Spacer is quick to apply, so it gives us the best productivity with reduced labour costs.”
Another trend the Rotherham-based IGU manufacturer and fabricator is looking to capitalise on is coloured profile.

Jim continues: “Homeowners don’t just want white or dark brown windows anymore, they’re looking for more varied and stylish options. That’s why we’ve also invested in a spray shop to help installers offer more PVCu colour choices for end-users. Super Spacer is the ideal product for this trend too due to the unique way the foam material reflects the frame. This simplifies our component stock requirements as we don’t have to carry many different colours of spacer bar.”

Alan Fielder, director of sales and marketing at Edgetech comments: “In recent years the industry as a whole has improved its offering significantly and installers are embracing the opportunities from promoting superior products and diversifying their portfolio for homeowners. This is great to see and a far cry from the days when white PVC was the start and end of the home presentation!
“In times of increasing complexity for the supply chain Super Spacer is simply the best solution – seamless aesthetics for every frame combination in one product.

“Thermal performance is now a given and customers, like JWC, are enjoying the additional productivity, proven durability and aesthetic benefits they have with Super Spacer. We look forward to supporting our customers through many more trends to come.”
For more information on JWC Group, visit: www.jwc-group.co.uk. For more on manufacturing IGUs with Super Spacer click here.

T&K Home Improvements Uses TruFit To Boost Ecoplus Range

T&K Home Improvements' Ecoplus Installation using TruFit

“At T & K Home Improvements, we like to be innovators in the market,” says Chief Operations Officer, Paul Woods, “and TruFit® fits the bill for us.”

The Northamptonshire-based installation company is the sister company of well-known PVCu fabricator Emplas and offers energy efficient windows, doors and conservatories to homeowners across the region.

Earlier this year, T & K Home Improvements introduced TruFit, expanding foam edge tape from Edgetech UK, to its installations.

Paul explains: “We needed an installation system that offered clean lines and dependable reliability that would outlast the guarantee on our Ecoplus range which has been developed using our own profile.

“Traditional ‘wet’ sealants like expanding foam and silicone can fail after a period, but TruFit offers a completely dependable, energy efficient seal that maintains the high energy ratings of our energy efficient windows.

“It also offers customers a more cost-effective alternative to triple glazing. Our Ecoplus range, installed with TruFit, offers a premium installation to homeowners, with the levels of thermal performance they are looking for, without the added cost of triple glazed units.”

T&K Installation using TruFit from Edgetech UKAs part of Edgetech’s service, installation training using TruFit was provided to the fitting teams at T & K Home Improvements.

“Edgetech was very helpful during the initial set-up for our installation teams,” continues Paul. “They did a full training session for our fitters and they even came to site on a few of our first installations, to check that the teams were happy with using the product.

“Overall, TruFit helps us to offer a premium installation for customers.”

The revision of the BS8213-4:2016 standards saw foam fitting tapes, like TruFit added to the code of practice for the survey and installation of windows and external doorsets.

For more information on T & K Home Improvements, visit www.tkhi.co.uk or to find out more about using TruFit to maintain Window Energy Ratings, visit www.trufit-it.com.

"TruFit makes a real difference" says West Country Windows

Window InstallationWhen it comes to fitting coloured windows into stone or brick walls, TruFit® expanding foam edge tape from Edgetech UK beats other methods, according to West Country Windows.

The traditional housing stock in Somerset has a variety of stone and brickwork which can mean uneven apertures with jagged edges. TruFit provides an effective thermal barrier for window and door installations; as it expands, the tape seals any spaces between the wall and the window frame. This minimises cold spots and offers an average of 23 percent less heat loss than traditional installation methods.

Managing Director Ken Ashplant at the Yeovil-based fabricator & installer has seen even more reasons to switch to TruFit: “There’s no need to scribe trim around windows and doors with TruFit.”

“Because stone and brick apertures have so many indentations, our installation teams would have to scribe a bead section to go with a particular contour if they were using silicone. But with TruFit, it’s just fit and forget. You get a perfect, straight line that’s really pleasing to the eye – it’s a real time saver.”

West Country Windows has also found that TruFit is the best installation method for coloured sashes.

“Trying to colour match silicone with coloured frames can be a bit hit and miss,” continues Ken. “And overspill from the silicone onto the frames can make a mess.”

West Country Windows has been manufacturing IGUs using Super Spacer® for twenty years, so were keen to try the Edgetech UK fitting method for its installation teams.

“I have a great interest in products that come to the marketplace that give added value to the installation with great benefits to our customers and at the same time can save on labour costs.

“TruFit makes a real difference – it’s a winner.”

Edgetech TruTruck takes customer support on the road

TruTruck hits the road delivering expert customer support to glass unit manufacturers, fabricators and installers wherever they are.

The new specially-designed TruTruck vehicle from Edgetech UK, a Quanex company, is kitted out with everything necessary to demonstrate its product range. Customers can try out award-winning Super Spacer® warm edge technology spacer bar and TruFit® expanding foam edge tape for window and door installation.

Customers can use TruTruck at corporate events, or get hands-on training for their team in using Edgetech’s glazing and window products. Visitors can even have a go at making a glass unit with Super Spacer or experience how quick and clean it is to fit a window with TruFit.

The hi-tech on-board audio/visual suite also allows visitors to watch informational or training videos of Edgetech products in use. With its fold-out promotional sides and display boards TruTruck makes an eye-catching impact at trade shows and exhibitions and it will feature on the Edgetech stand at FIT Show 2016 in Telford next April.

Charlotte Davies, Marketing Manager of Edgetech explains: “TruTruck means we can go direct to customers’ sites and show them the opportunities available. Not only does it provide an ideal platform to demonstrate our range of products for the glazing industry, but it also represents extra support for customers because of the ways it can be used by them.”

Edgetech’s TruTruck will be out and about supporting customers across the country, to book a visit just give Charlotte a call.

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