As UK Financial Controller, Emma’s role covers lots of departments at Edgetech. Here she talks about what she does and why she’s proud to work for Quanex.
I joined Edgetech UK in November 2017 as Assistant Financial Controller and have really enjoyed working alongside such an amazing team. Following my promotion in November 2019 to UK Financial Controller I now oversee the Finance department. As a member of the Senior Management Team I have a good overview of Edgetech and the opportunity to have some really interesting conversations with our other experts, so we can make sure that customers are getting the best service from the whole team.
How Does Edgetech Support Customers?
The customer service team is with our customers all the way through the buying process, so we can respond quickly to any questions they might have. We take orders from our IGU manufacturing customers for our growing range of energy efficient products, arrange delivery times with them and make sure that orders are delivered on time and in full.
Ensuring that Super Spacer® and our full range of IGU manufacturing components arrive when customers need them is something we pride ourselves on at Edgetech. As well as detailed risk assessment plans, covered by our ISO 9001:2015 accreditation, we have a global distribution network, so customers can be confident we can deliver.
Edgetech has expanded its product offering in recent years to now include all necessary components for IGU manufacture. We have added TruPlas, a rigid warm edge spacer, alongside our flagship Super Spacer flexible warm edge spacer product and also a full range of ancillaries.
As well as day-to-day customer service, we offer excellent support from our technical, sales and marketing departments, to help our customers keep things running smoothly.
There is plenty of experience and expertise in IGU manufacture and also about energy efficient glazing within the team, so if customers have any questions, we can always find the answer.
What Makes You Proud to Work at Edgetech & Quanex?
I’m proud to be a part of Quanex because it is a forward-thinking organisation that is always looking to grow. It means we have a strong emphasis on offering the best customer service and the financial backing from them to invest in the infrastructure and support systems to make this possible.
Edgetech is a good company to work for, and to deal with, because it is large enough to offer a broad product range, but small enough to offer a detailed, personal approach to every customer we help.