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Chris Alderson is Managing Director here at Edgetech UK. His role is to oversee the performance of the company as a whole and here we ask about his priorities at Edgetech and why he’s proud to be a part of the Quanex family.
I joined Edgetech as Managing Director in 2016 and my primary function is to ensure that the business operates to the highest possible standards in all areas, but especially in terms of safety, customer satisfaction and business performance.
The safety of our associates is of paramount importance to myself personally and to Edgetech as a business. We implemented a new safety programme this year called TruSafety. All employees are encouraged to make Edgetech a safer place to work by submitting observations and ideas for improvement. We offer incentives to stress that safety is rewarding for all involved and year to date we are above our safety observation targets which is a great achievement.
By understanding market drivers and listening to what customers want, Edgetech has created a comprehensive product offering for IGU manufacturers.
There is a fantastic team at Edgetech too. We have a bunch of talented people with excellent technical and commercial expertise that help to support our customers and their businesses. All of this is backed up by the superb customer service team, making us a quality and reliable supplier that our customers trust.
Our customers are at the centre of everything we do. We conduct regular Voice of the Customer surveys so we can keep on top of their needs and requirements and continue to give them proper support for their businesses.
This comes in a number of ways. Karl Jones, our Technical Services Manager helps customers on site, with advice and support with fully automated machines and technical trouble-shooting. Our sales team regularly visit customers to ensure we maintain a close relationship and become a key partner in their business. And our marketing team, headed up by Charlotte Davies, delivers literature and personalised campaigns to enable our customers to sell more.
Innovation is very important for us at Edgetech, it’s what the business was founded on. Warm edge technology completely changed the glazing industry and each year more than 300 million metres of Super Spacer, the original flexible foam warm edge spacer, are sold worldwide.
But it’s not just spacer bars here at Edgetech. We look at the whole installation to give homeowners the best-performing windows, which is where TruFit® comes in. It has been proven to retain more heat than traditional ‘wet’ sealant methods and it has taken the industry by storm.
Edgetech has strong relationships with customers and we take their satisfaction in our products and our services very seriously. I’m surrounded by some great people who all understand the importance of teamwork. And to top it all off, there’s the respect, both for each other and for the environment.
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