News Room

Latest news from Edgetech UK.

Training Resources

my account home log out

Edgetech E-commerce system frequently asked questions

 



1 Intro and logging in




2 How to add items




3 How to remove items




4 Save a basket




5 How to finalise your basket




6 How to track your order




7 How to access order reports




8 How to change account details and password



Have you got a question or query about the Edgetech E-commerce System?

Find out more below or contact us for further support.

How do I add products to my basket?

  1. Once you have successfully logged in to the Edgetech E-commerce portal, you will be presented with the Catalogue Search page where each product is visible on screen. Simply click each one and you’ll be presented with a handy drop-down menu of relevant options related to the specific product, e.g. Ali Bar; Bendable Ali Spacer Bar; Corner Keys; Standard Ali Spacer Bar; Steel insert pieces.
  2. On the Catalogue Search page you can also filter your product search by:
    • Product
    • Range
    • Colour
    • Quantity
  1. On the Catalogue Search page you can search for specific products via the ‘Search Products’ section, directly below the ‘Order Tracking’ and ‘Upload Orders’ menu options. 

Once you have found the correct product, enter the quantity required and then click ‘Add to Basket’.

 

  1. You also have the option to upload an order form to your basket, which is particularly handy for large orders. Simply click on the menu option ‘Upload Orders’, choose a correctly formatted CSV file, click ‘Upload’ and once this has been uploaded, you will be taken to a page where you can review, confirm and add your order to your basket.

(Make sure your order form is correctly formatted by viewing our ‘How to Create an Order Upload File’ pdf.)

Would you prefer to watch a demonstration? Please take a look at this quick ‘How to’ video on adding products to your basket.

How do I remove products from my basket?

Simply navigate to the Basket page by selecting (basket) in the centre at the top of the screen and click on the X (below the product code) to remove the item from the basket.

Click ‘Empty Basket’ and ‘Empty’ to remove everything from your basket.

How do I Save a Template?

On the Basket page, there is an option to save your basket. This is particularly helpful if you need to review a product before ordering or if you order the same parts regularly. Saving your basket will also save time the next time you need to place the same order, as you can simply click on the ‘Saved Baskets’ menu option, find the specific saved basket template and re-order with ease.

The Saved Baskets page displays each template reference on screen, where each one can simply be clicked upon and reviewed.

You can also search for the template by the specific reference that you have saved it under and by date.

How do I finalise my order?

Once you have selected all of the products you wish to order, click on ‘Checkout’ – which can be found next to your item total, in the top header in your Basket overview.

If you need to, you can change your delivery address here and add any relevant notes regarding your order for e.g. If you would like to collect.

If you have forgotten an item, simply click ‘Continue Shopping’ or add further quantities by clicking ‘Return To Basket.’

Once you have reviewed all the details and read our terms and conditions, click the tick box ‘I have read and agree to the terms and conditions’ and then click ‘Pay on Account.’

Please be aware that the ‘Carriage’ amount will be added once your order has been received and confirmed by email.

What does ‘Carriage’ mean?

Carriage is another term for Shipping costs.

Can I pay by credit card?

Currently, the system can only accept payments on existing credit accounts.

We are working on a pay by credit/debit card option, which will be introduced in the near future.

If you would like to be notified when this payment option becomes available, please contact us.

Can I track my order?

Currently, the ‘Order Tracking’ section of the E-commerce system allows you to

  • Review web order reference numbers
  • Review orders that have been invoiced for
  • Review orders that are in progress
  • Review order dates
  • Review totals

This can be done via the helpful ‘Search Orders’ section, which can be filtered by order status and date range. You can also manually search through the order pages to find a specific invoice, where all the details are displayed onscreen. You can also add old orders to the basket.

We are regularly improving this section, with the intention of tracking your order through every part of the process in the near future.

How do I know when my order is complete?

You will receive an ‘order complete’ confirmation on screen and by email, with an individual reference number. Always use this reference to keep track of your order.

You will have an option to print the order confirmation from the on-screen confirmation page.

Please make sure you check the delivery date on your ‘Final Order Confirmation’, as we may not be able to deliver on the date that you have specified; subject to product availability.

Why won’t my order go through?

Make sure that you have filled in all the required fields; those marked with an asterisk *, e.g. Customer Reference, Telephone Number, Agree to the Terms & Conditions.

If you are trying to upload an order form, make sure your form is correctly formatted; ‘How to Create an Order Upload File’ pdf.

If you are still experiencing issues, please contact us for assistance.

Reports

The Reports page provides you with an account summary of your Edgetech orders. This will allow you to effectively track, review and streamline your finances and expenses.

How do I keep my account secure?

Each individual user is provided with a unique user ID, designed to easily disable access should you decide to close your account or if you have a change of personnel responsible for ordering your products through the system.

Top tips to keep your details safe

  1. Choose a secure password e.g. at least 8 characters, combining lower and upper-case letters and symbols
  2. Never share passwords
  3. Try not to use the same password more than once
  4. Secure all devices with a secure password
  5. If you use an unfamiliar Wi-Fi network, use a virtual private network (VPN)
  6. Use a recommended password manager or full cyber security solution
  7. Change your password regularly

If you believe your Edgetech E-Commerce account has been compromised in any way, please notify us immediately by calling 02476 639931 or emailing ukonlineorders@edgetechig.com, with your unique user ID to hand.

How do I change my account password?

Click on ‘Your Account’, found directly underneath your Edgetech username. This is displayed on the right hand side of your screen, directly underneath the menu option ‘E-COMMERCE PORTAL (MAIN SITE LINK)’.

Above your DELIVERY ADDRESS click on the ‘Change Account Password’ option, enter your existing password, enter a new password, confirm that password again and then click ‘Change Password.’

How do I change my account details?

Click on ‘Your Account’, found directly underneath your Edgetech username. This is displayed on the right hand side of your screen, directly underneath the menu option ‘E-COMMERCE PORTAL (MAIN SITE LINK)’.

Here you can edit your delivery address, add new addresses and update your name, telephone number and email address.

Be sure to click ‘Save Changes’ before exiting this page.

What are the benefits of using the Edgetech E-commerce system?

  • Free streamlined service
  • Place orders any time of day
  • Error reduction
  • Effectively track and review expenses in real time
  • Accommodates urgent orders
  • Extra time & resources to dedicate to your business
  • Automatically applies quantity break discounts where applicable
  • Quick & easy – Saves Time

See the whole range of products available from Edgetech UK

Can I provide feedback on the E-commerce system?

Customer feedback is always welcomed at Edgetech, so please feel free to contact us with your observations on the system.

Accept
This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies.