I joined Edgetech UK in November 2010, as part of the Field Sales Team. I was promoted to Key Account Manager in January 2017.
I look after key accounts in the North. My area is quite big – I cover Scotland, down to Liverpool, across the M62, and it also includes Nottingham, Leicester and Grantham. I’m the main contact for around 125 accounts, but covering such a large area doesn’t affect my flexibility to support my Edgetech colleagues in other areas.
How Does Your Role Support Customers?
Although I’m a sales representative, it’s not just about getting sales. At Edgetech, we offer a full support package to our customers.
My illustrious career in the industry began back in 1984 at Clayton Glass, when I worked as a window fabricator, I then moved across into glass production.
I have 26 years’ experience in glass processing having worked at some of the leading glass companies in the UK. Other industry partners I have worked for are Guardian Glass on the float line and Promac in machinery sales, so I have a good understanding of IGU manufacturing machinery.
With my experience and understanding of the factory, I can advise on the layout of Insulated Glass Unit manufacturing lines and talk to customers about creating training programmes for IGU manufacturing.
One of our customers had quite an old-fashioned and inefficient IGU production line when I first went to talk to them. I managed to source a second-hand line and help them get it up and running with Super Spacer so that they could improve their manufacturing efficiency cost effectively.
The team and I are always on hand to support customers with any manufacturing questions they have. We all have loads of experience, so we can offer advice based on real experiences. It’s a great position to be in, because it’s not just about talking to the buying decision makers, it’s talking to the whole team, to make sure that customers are manufacturing as efficiently as possible.
It helps me to build a better relationship with customers and it gives them confidence that the Edgetech product they use does exactly what it says on the tin!
What Makes You Proud to Work at Edgetech & Quanex?
I’m proud to work at Edgetech & Quanex because it’s a business with strong core values that supports and adds value to the energy efficient window industry. I’m also proud to be a representative for a company that supplies good quality products into the marketplace.
Since I’ve been at Edgetech, there hasn’t been a day I’ve woken up and thought ‘Oh no, I’ve got to go to work’. I genuinely enjoy my job and I think that speaks volumes about Edgetech as an employer, the products we sell and the customers I work with.
Director of Sales and Marketing Alan Fielder says:
“Tony’s background in working with IGU manufacture makes him a real asset to the Edgetech team and for our customers. His promotion to Key Account Manager was really well-deserved – he’s a grafter and has shown dedication to his field sales role over the years.
“With such an understanding of glass production, Tony can give advice on eradicating bottle-necks as well as better product choices. He makes a real difference to the businesses of our customers.”