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September 2019

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Meet the people helping us put ‘Customers at the Centre’

The Edgetech team at the Glasstec Expo 2018

At Edgetech, we strive to put our customers at the centre of everything we do.

In fact, ‘Customers at the Centre’ is one of the key strategic priorities we’ve put in place for the next decade.

And this year, we’ve been working hard behind the scenes to put it into practise – most notably, by creating a brand-new department dedicated to putting IGU manufacturers’ needs first!

Experienced customer service professionals

We’ve completely reorganised our admin and customer-facing staff to form the Customer Fulfilment team – an efficient, experienced and extremely helpful group of customer service professionals ready to go the extra mile to delight the companies we work with.

Our receipt of goods, customer service, production specialists and others are now based in the same office, allowing them to offer a much more efficient, joined-up service.

Meet the team

At Edgetech, we’re lucky to benefit from hugely dedicated, experienced customer service staff who know the company and their customers like the back of their hands.

But don’t take our word for it – here they are in their own words!

 

AMI CHANA

Procurement & Logistics Manager

Time at Edgetech: 12 years

Key responsibilities: Working closely with Sandra and the team to ensure we offer great service

Favourite thing about the job: There’s a real energy in the air, and we’ve all bonded as a team

Outside the office: I enjoy socialising with family – including the Edgetech family!

 

CLAIRE FORDHAM

Executive Assistant

Time at Edgetech: 5 years

Key responsibilities: Holds the switchboard, and supports Chris and the senior management team

Favourite part of the job: I love the variety

Outside of the office: Loves singing off key when everyone is quiet!

 

LEWIS O’HARA

Continuous Improvement Technician

Time at Edgetech: 5 years

Key responsibilities: Health and safety, improving quality and inputting orders

Favourite part of the job: Being able to make a difference in the business, whether that’s spotting something that needs amending or tidying up our QMS system

Outside of the office: Actor, including on stage!

 

SANDRA OWEN

Senior Customer Service Administrator

Time at Edgetech: 9 years

Key responsibilities: Answers customer queries, solves issues, and font of all knowledge

Favourite part of the job: Daily contact with customers, and helping ensure Edgetech are providing the best possible service!

 

KRISHMA PATEL

Customer Experience & Marketing Co-Ordinator

Time at Edgetech: 6 years

Key responsibilities: Assisting with daily orders, and overseeing e-commerce

Favourite thing about the job: Constantly learning new things, expanding my skill set, and working to implement our new e-commerce system!

Outside the office: I collect 5p coins!

 

TERRY RUSSELL

Logistics Supervisor

Time at Edgetech: 6 years

Key responsibilities: Supervision of warehouse team, ensuring goods are sent out OTIF, overseeing transport scheduling, vehicles and deliveries.

Favourite part of the job: Problem solving and also knowing that the role I play is important as to when customers receive goods, and hopefully results in a satisfied customer base.

Outside the office: Under-12s football coach and amateur boxer

 

JOHN STARK

Head of Operations

Time at Edgetech: 6 (nearly 7) years

Key responsibilities: As Head of Operations, I’m the one the rest of the team reports to. Our focus is putting the customer’s needs at the centre of everything we do.

Favourite part of the job: The personnel in the industry – our employees, our customers and our suppliers.

We’re incredibly proud of the fantastic team we’ve been able to build here at Edgetech – and if you’d like to learn more about how Edgetech strives to put IGU manufacturers’ needs at the heart of everything we do, get in touch today!

You can call 02476 639931 or email ukenquiries@edgetechig.com

 

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